Receptionist - General Practice
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Nottingham, NG11 8AD |
| Job type: | Permanent |
| Posting date: | 18 Sept 2026 |
| Closing date: | 2 Oct 2026 |
Summary
Your responsibilities will include: Providing a warm, friendly and efficient reception service to patients and everyone visiting the practice. Responding to general enquiries and helping patients understand practice services, procedures and processes. Supporting patients with appointment, home visit and telephone consultation requests, in line with practice protocols and guidance. Answering and making telephone calls, directing enquiries to the appropriate person and taking clear and accurate messages when required. Using good judgement, empathy and communication skills to support patients who may require urgent assistance, helping them access the appropriate member of the practice team. Welcoming patients attending appointments and helping them navigate their visit to the practice. Processing repeat prescription requests in accordance with practice guidelines and ensuring completed prescriptions are provided to the correct patient. Welcoming new patients to the practice, explaining our arrangements and helping them complete the necessary registration processes. Processing and distributing incoming and outgoing correspondence. Arranging patient transport where required. Scanning and accurately processing information into patient records. Maintaining filing systems and patient records in an organised and confidential manner. Advising patients of any relevant charges for private services, receiving payments and issuing receipts. Helping to keep the reception area, noticeboards and patient information displays welcoming, tidy and up to date. Supporting colleagues by being confident and flexible in covering the different reception duties when needed. Developing a good working knowledge of the practice telephone and communication systems, including arrangements during and outside normal practice hours. Administration Alongside reception duties, you will support the wider team with a range of administrative tasks that help keep the practice running effectively. These may include: Contacting patients by telephone, letter or other agreed methods regarding appointments, recalls, reminders and other practice communications. Photocopying, scanning and preparing documents as required. Supporting the processing and accurate recording of information. Providing general administrative and clerical support to colleagues across the practice. Working as Part of Our Team Teamwork is at the heart of how we work. We want everyone who joins us to feel supported and valued and to play an active part in creating a positive environment for both colleagues and patients. As part of the team, you will: Develop a good understanding of practice procedures and work in accordance with agreed protocols and guidance. Work collaboratively with clinical, reception and administrative colleagues, helping and supporting one another during busy periods. Handle patient information carefully, accurately and confidentially. Support the security of the practice, including having a good understanding of doors, windows, alarms and other security arrangements. Assist with opening and closing the practice when required, following agreed safety and security procedures. Complete accurate computer data entry and process information in accordance with practice procedures. Provide clerical and administrative assistance to colleagues as required. Confidentiality Our patients trust us with sensitive and personal information, and protecting that trust is an important responsibility for everyone in the practice team. As part of your role, you will: Respect the privacy and confidentiality of patients, carers, colleagues and others at all times. Treat all information you come across through your work, whether relating to patients, staff, other healthcare professionals or the practice itself, as confidential. Only share confidential information with authorised individuals and where appropriate to do so, in accordance with practice policies, procedures and relevant data protection requirements. Handle all personal and sensitive information with care, discretion and professionalism, helping our patients feel confident that their information is safe with us. Health & Safety We all have a part to play in creating a safe, secure and welcoming environment for our patients, visitors and colleagues. You will support this by: Following practice health, safety and security procedures. Using personal security systems appropriately and in line with practice guidance. Being aware of potential risks within your day-to-day work and taking sensible steps to manage them. Making good use of training and keeping your knowledge and skills up to date. Following appropriate infection prevention and control procedures. Helping to keep work areas clean, tidy, safe and free from avoidable hazards. Promptly raising any health, safety or security concerns with the appropriate member of the team. Equality, Diversity & Inclusion We are committed to creating a practice where everyone feels welcome, respected and valued, including our patients, carers, visitors and colleagues. As part of our team, you will: Treat everyone fairly, with kindness, dignity and respect. Recognise and respect individual needs, beliefs, backgrounds, circumstances and choices. Provide a welcoming and non-judgemental service, recognising that every person's situation and experience is different. Respect people's privacy, dignity and individual rights. Help us maintain an inclusive and supportive environment where everyone is treated as an individual. Learning & Development We want our team members to feel confident, supported and able to develop within their role. You will be encouraged to continue learning and building your knowledge and skills as part of your employment with us. This will include: Taking part in relevant training and learning opportunities provided by the practice. Participating positively in regular reviews and conversations about your performance, development and wellbeing. Taking an active role in your own learning and maintaining an appropriate record of training and professional development. Sharing knowledge, skills and experience with colleagues and supporting others who are learning. Being open to feedback and using it as an opportunity to learn, develop and grow within the team. Quality & Continuous Improvement We are always looking for ways to provide the best possible service for our patients and a positive working environment for our team. Everyone's ideas and contributions are valued. You will: Raise any concerns relating to quality, safety or risk with the appropriate member of the team. Take responsibility for your work and ask for support or guidance whenever needed. Reflect positively on your own work and contribute to discussions about how we can improve the way we work together. Share ideas and suggestions, recognising that improvements can come from anyone within the team. Work collaboratively with colleagues and other health and care organisations to support the needs of our patients. Organise your time and workload effectively, while recognising that we work as a team and support one another when things get busy. Communication Good communication is at the heart of great patient care and great teamwork. We want our patients to feel listened to and our colleagues to feel informed, supported and valued. You will: Communicate with colleagues in an open, respectful and supportive way. Communicate with patients and carers with kindness, patience and understanding. Listen carefully and respond appropriately to people's individual needs and circumstances. Recognise when someone may need information communicated differently and make reasonable efforts to support them. Help maintain a positive team environment by sharing information, asking questions and supporting colleagues. Contributing to Our Practice and Services Everyone in our team has an important part to play in helping the practice provide safe, effective and compassionate care. As part of your role, you will: Work in accordance with practice policies, procedures, standards and guidance. Take an active interest in how our services operate and how your role contributes to the wider practice. Work with colleagues to understand and positively implement changes to policies, procedures and ways of working. Participate in audits, reviews and improvement activities where appropriate. Embrace positive change and new ways of working that help us improve services for our patients and support our team. Contribute your ideas and experience, helping us to continue developing as a practice. Most importantly, we are looking for someone who shares our commitment to providing a friendly, caring and professional service. You will be joining a great team where colleagues support one another, everyone's contribution is valued, and we work together to make a positive difference for our patients every day.