Receptionist /Admin
| Company: | NHS Jobs |
|---|---|
| Salary: | from £12.71 an hour |
| Hours: | Full-time |
| Location: | Nottingham, NG7 6ER |
| Job type: | Permanent |
| Posting date: | 11 Sept 2026 |
| Closing date: | 11 Oct 2026 |
Summary
Welcome and assist patients and visitors in a professional, courteous and compassionate manner. Answer telephone calls promptly and deal with enquiries appropriately, maintaining a calm and helpful approach at all times. Book, amend and cancel appointments in accordance with practice procedures. Signpost patients to appropriate healthcare professionals, services and organisations where required. Process prescription requests and other patient enquiries accurately and efficiently. Register new patients and maintain accurate and up-to-date patient information. Ensure patient records and information are handled accurately and confidentially, in line with practice policies and information governance requirements. Receive and process administrative requests, messages and correspondence. Liaise effectively with GPs, nurses, healthcare professionals and the wider practice team. Support the practice with general administrative duties, including filing, scanning, photocopying and data entry. Assist with the smooth running of reception and waiting areas, ensuring patients receive a positive experience. Deal appropriately with sensitive or difficult situations, escalating concerns to the appropriate member of staff when necessary. Maintain a high level of confidentiality and professionalism at all times. Follow practice policies, procedures and protocols, including those relating to safeguarding, infection prevention and health and safety. Attend staff meetings, training and development sessions as required. Undertake any other reasonable duties appropriate to the role and level of responsibility.