PPM Team Leader
| Company: | Daniel Owen Ltd |
|---|---|
| Salary: | £30,000 to £31,000 a year |
| Hours: | Full-time |
| Location: | Harlow, CM20 2GY |
| Job type: | Permanent |
| Posting date: | 18 Sept 2026 |
| Closing date: | 18 Oct 2026 |
Summary
PPM Team Leader - Social Housing
Location: Harlow
Salary: £31,000 per annum + £750 annual bonus
Working Pattern: Office Based
Sector: Social Housing / Property Services
About the Role
We are currently recruiting for a
PPM Team Leader to join a busy property services team based in
Harlow.
This is an office-based position, overseeing the day-to-day delivery and coordination of
Planned Preventative Maintenance (PPM) works within a social housing environment.
The successful candidate will be responsible for supporting the team to ensure planned maintenance works are scheduled, coordinated and completed efficiently, while maintaining a high level of customer service and meeting contractual requirements.
Key Responsibilities
- Lead and support a team responsible for the coordination and delivery of PPM works.
- Oversee the scheduling and allocation of planned maintenance jobs.
- Monitor workloads, productivity and team performance to ensure targets are achieved.
- Ensure works are progressing within agreed timescales and contractual requirements.
- Liaise with operatives, contractors, clients and internal teams to resolve issues and delays.
- Monitor outstanding works and take appropriate action to prevent backlogs.
- Deal with escalated queries and support the team with more complex issues.
- Maintain accurate records and ensure systems are kept up to date.
- Produce and monitor reports relating to team performance, workloads and outstanding works.
- Support the implementation and improvement of PPM processes and procedures.
- Ensure a high standard of customer service is maintained when dealing with residents and stakeholders.
- Assist with identifying operational issues and implementing solutions.
- Provide coaching, guidance and support to team members.
- Ensure all works are managed in line with relevant health & safety, compliance and company procedures.
About You
The ideal candidate will have experience within
social housing, property services, repairs, maintenance or facilities management, with previous experience supervising or leading a team.
You will be organised, confident and able to manage competing priorities within a busy office environment.
We are particularly interested in candidates with experience in:
- Planned Preventative Maintenance (PPM)
- Social housing or housing association environments
- Repairs and maintenance
- Scheduling and coordinating works
- Managing or supervising a team
- Contractor and operative management
- KPI and performance monitoring
- Customer service and resident queries
- Property maintenance systems
Skills & Experience
- Previous experience in a team leader, supervisor or senior coordinator position.
- Experience within property services, housing, maintenance or facilities management.
- Strong organisational and time-management skills.
- Excellent communication skills, both written and verbal.
- Ability to manage a busy workload and prioritise effectively.
- Confident dealing with operatives, contractors, clients and residents.
- Good IT skills and experience using Microsoft Office.
- Strong attention to detail and ability to maintain accurate records.
- Ability to identify issues and take ownership of resolving them.
- Previous experience working to KPIs and service-level targets.
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