Content Designer


Company:	Government Recruitment Service
Salary:	£35,645 to £35,645 a year
Hours:	Full-time
Location:	Edinburgh
Job type:	Permanent
Posting date:	18 Sept 2026
Closing date:	2 Oct 2026

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Summary

This role currently sits within the People and Communications directorate as part of the User Centred Design team. You will be working alongside a multi-discipline team of content designers, user researchers and customer insight specialists, creating user-centred services and setting the standards and direction needed to improve customer experience.

We are looking for a Content Designer to join our User Design team. Working alongside the rest of the team, you will provide content design expertise on all digital services, guidance and letters where content design is a key part of the scope, using a variety of user experience techniques and methodologies. Alongside this, you will hold responsibility for content quality and mentor content colleagues.

We are a small team that works closely and collaboratively. You will be supported by colleagues and encouraged to suggest improvements, make changes and solve problems together.

You will have the opportunity to work across different services and different types of content, working with teams across the Insolvency Service.

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

As Content Designer, you will work within the User Design team to lead on major pieces of content work. This is an exciting role to drive customer-focussed improvement across the Insolvency Service.

You will work on a mix of notifications, forms, GOV.UK content and digital services. You will be responsible for writing high-profile advice, as well as working on new functionality and improvements to user experience across our services. You will lead complex projects and manage senior stakeholders. You will support and train other Content Designers and conduct regular audits on our digital estate.

Responsibilities

As Content Designer, you will:

ensure content meets user needs and allows users to complete essential tasks
create, update and review content for end-to-end user journeys
write letters, GOV.UK guidance, and content for new and existing digital services
ensure content is in the right format and shown to users in the right place
use evidence, research and data to make the right content decisions
work in a multidisciplinary team across digital and non-digital channels
contribute to and use style guides and design patterns to produce consistent content
influence stakeholders and manage relationships effectively to influence decisions, deal with challenging situations and remove blockers
collaborate with user researchers and the wider User Design team to advocate effectively for users
have a deep understanding of end-to-end journeys and how content is affected within these journeys and identify where journey fixes or content improvements need to be made
mentor more junior content designers, helping them learn more about content design and gain new skills

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