Care Coordinator
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | London, SW6 4UL |
| Job type: | Contract |
| Posting date: | 4 Sept 2026 |
| Closing date: | 25 Sept 2026 |
Summary
JOB TITLE - Care Co-ordinator / Admin Assistant REPORTS TO - RECEPTION MANAGER / PRACTICE MANAGER HOURS: 37.5 hours per week Job summary - Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, cheerful, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols and policies Pulling/filing of medical notes/deductions photocopy as requested scanning and handling workflows complete all mandatory training Action all Patchs requests including ghost list and Patchs Tasks Action practice email Cover Saturday and Sunday rotas Action SystmOne tasks and notification Support with new staff training including medical students Daily log into Team Net for updates including policies/protocols. All policies/protocols to be read and acknowledged. Attend and contribute to practice meetings Provide support and liaise to the data manager and other admin staff Reception Providing good customer service skills at front desk toward all patients and visitors. Where necessary consulting with members of the practice team. Providing good customer service skills over the telephone and helping with patients with their queries. Handing completed repeat prescriptions to patient and checking names and address. Complete prescription requests coming through via electronically ie SystmOne online, email, hand written and from pharmacist. Answer the telephone with helpful and cheerful tone of voice Be able to cover all reception and all admin position as per management request Action and complete tasks on daily bases Action Practice and personal nhs emails on daily bases Cover for staff sickness and annual leave as requested for care coordinators and admin team Cover Saturday and Sunday rotas Appointments Process appointment requests for today/future appointments from patients by telephone, in person, and via Patchs. Deal with visits/requests Computer Registrations of new patients computer data entry and medical records Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests following practice guidelines Correct use of read coding patients records Regular updates on patients contact details Register patients for SystmOne online Telephone Have working knowledge of telephone systems, during and after hours Answering the telephone following practice protocol Providing good customer service skills over the telephone and helping patients with their queries. Taking messages from third party companies and/or transferring the calls appropriately Other Tasks Clear and clean your working area after every use. Ensure building security have a thorough knowledge of doors/windows/alarm Any other tasks allocated by managers are to be completed Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include- Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity- The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development- The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Annual completion of all mandatory training. Quality- The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication- The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly