Payroll Service Manager
| Company: | ISS Facilities Services |
|---|---|
| Hours: | Full-time |
| Location: | Weybridge, KT13 0SL |
| Working pattern: | On-site |
| Job type: | Contract |
| Posting date: | 17 Sept 2026 |
| Closing date: | 17 Oct 2026 |
Summary
Payroll Service Manager
Contract: Financial Planning & Analysis
Location: Birmingham, Weybridge or Bolton
Hours of work: 37.5
Contract Type: Fixed Term Contract (12 months)
We are seeking a Payroll Service Manager to lead the Payroll Service Team, ensuring the delivery of exceptional payroll customer service to ISS placemakers.
This role is responsible for the day-to-day management of payroll queries, ensuring all enquiries received through the payroll query management system are responded to and resolved in line with agreed service level agreements (SLAs).
Job Description
The successful candidate will oversee team performance, manage escalations, allocate workloads, and work closely with key stakeholders and SD Worx to drive continuous improvement.
This role also plays a key part in analysing query trends, identifying root causes, and supporting the wider payroll function in delivering a seamless service experience.
Key Responsibilities
Lead and manage the Payroll Service Team, providing resolutions to payroll queries for monthly and fortnightly paid placemakers.
Deliver a high-quality payroll customer service experience across the payroll function.
Ensure all payroll queries are allocated, monitored, and resolved within agreed SLAs.
Act as an escalation point for complex payroll queries and service issues.
Allocate workloads effectively to ensure timely and accurate query resolution.
Coach, train, and develop team members through regular 1:1 meetings and performance management.
Analyse query trends and root causes to identify opportunities for service and process improvements.
Build and maintain effective relationships with key stakeholders and SD Worx, supporting collaboration and best practice sharing.
Professional and Personal Competencies/Qualifications
Strong UK payroll experience.
Proven team leadership capability.
Effective stakeholder management skills.
Sound knowledge of UK payroll legislation and GDPR requirements.
Advanced Excel and data analysis skills.
Excellent problem-solving and decision-making abilities.
Experience managing both internal and external stakeholders.
Experience allocating, coordinating and managing workloads across teams.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
