Customer Experience Advisor - Full Time (Maternity Cover) @ Holmes Chapel


Company:	Everybody Health and Leisure
Hours:	Full-time
Location:	Holmes chapel, CW4 8AA
Working pattern:	On-site
Job type:	Temporary
Posting date:	16 Sept 2026
Closing date:	21 Sept 2026

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Summary

EB102087

Join our team as a Customer Experience Advisor!

Our Customer Service Advisors support customers with enquiries and help promote our products, services and centres.

You’ll take ownership of both electronic and phone enquiries, understanding each customer’s needs and providing clear, friendly and professional solutions.

As part of our Customer Experience Team, you’ll deliver first‑class service that helps retain and attract customers. Based in Holmes Chapel, you’ll build strong knowledge of our full product range and play an active role in promoting services and supporting sales campaigns.

You’ll be approachable, target‑driven and motivated to achieve positive outcomes for customers. With experience in a customer‑focused role and an understanding of leisure management systems, you’ll feel confident handling a wide variety of enquiries and resolving issues effectively.

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Salary: Grade D - £12.86 per hour

Location : Holmes Chapel

Hours: Full TIme (6 month Maternity Cover until Feb 2027)

Current contact centre opening hours:

Mon–Fri 9am–7:30pm

Saturday 9am–2pm

Sunday 9am–12:30pm.

Closing Date: 21st September 2026

Working at Everybody is a rewarding experience!

Feel good factor! Help your community stay healthy & active by working in a friendly, fun, and caring environment.

Access to discounted gym membership after completing three months of regular working hours.

Discounted food & drink at any of our taste for life café’s.

24/7 wellbeing & legal support scheme.

Extensive training & career support from Everybody Academy – our very own ‘Excellent’ accredited training provider helping you stay “Fit for the Future”

Enhanced Pension Scheme

& more !

About Everybody

We’re a fast growing, ambitious Registered Charity – operating 18 leisure centres with 10 cafes & 9 swimming pools across Cheshire East. A not for profit organisation, we’ve a passion for improving health and wellbeing – and our surpluses are reinvested to help the people of Cheshire East live well and for longer.

You’ll be part of a welcoming, active bunch of people who are loyal and care greatly about one another. You might also find we’re a tad competitive (in a friendly way)!

‘Developing our people’ is close to our hearts and we aim to attract and develop the best people to drive our business forward – after all it’s all thanks to our fantastic team that our organisation continues to grow!

Please be aware that all candidates applying for roles within our leisure centres or in health/sports provision are required to undergo a Standard or Enhanced DBS.

As part of this process, you are required to declare any information that may be disclosed in your DBS check before the check is initiated. This includes all criminal convictions or cautions, including traffic offences.

Any questions? email recruitment@everybody.org.uk

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.