Controller/Planner (Out of Hours)
| Company: | HTG-UK |
|---|---|
| Salary: | £13.26 to £14.26 an hour |
| Hours: | Full-time |
| Location: | Lincoln, LN6 3DG |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 15 Sept 2026 |
| Closing date: | 13 Oct 2026 |
Summary
Exciting full-time opportunities available for Out of Hours Controller/Planners to join our team at our Lincolnshire Headquarters
Who Are We?
At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.
We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.
What Can You Expect?
We're looking for motivated individuals to join our busy Control Centre team, helping to deliver safe, reliable, and high-quality patient transport services. Working closely with hospital teams and frontline crews, you'll play a key role in coordinating patient journeys and ensuring resources are used effectively.
As an Out of Hours Controller/Planner, you will be responsible for planning and coordinating patient transport services outside of normal operating hours. You'll make important operational decisions, manage ambulance resources, and support the smooth running of the service while maintaining high standards of safety, quality, and patient care. The role also includes opening and closing premises on designated shifts and participating in the Bronze on-call rota.
The role is based in North Hykeham, within walking distance of the train station, with free on-site parking available.
Summary Of Main Duties Include
Manage the efficient use of HTG PTS resources within the designated area by planning both pre-booked and short-notice transport requests.
Prepare the system effectively before running the plan, including accounting for vehicle downtime.
Negotiate with healthcare professionals regarding patient appointment times and coordinate resource availability to meet demand.
Communicate with the operations team if service delivery is at risk due to resource shortages or staff sickness.
Allocate and assign physical resources, including personnel and vehicles, using the Patient Transport system.
Contact customers and patients about their transport needs, inform them promptly if commitments cannot be met, and provide alternative options where possible.
What’s In It For You?
Competitive Hourly Rate - £13.26 rising to £14.26 after 1 year
Contractual Sick Pay after 12 months service
Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured
Increased holiday allowance for long service
Refer a Friend Earn up to £500 for each friend you bring on board
Pension Scheme
Full Controller/Planner training induction and ongoing mentorship
Opportunities to grow and develop
Engaging Workplace Culture with regular company updates and Employee of the Month
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS Check (conducted during onboarding if successful)
Right to Work in the UK
Full UK Manual Driving Licence
Satisfactory Employment and Character References
A Satisfactory Medical Assessment
Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Proud member of the Disability Confident employer scheme
