Controller/Planner


Company:	HTG-UK
Salary:	from £13.26 an hour
Hours:	Full-time
Location:	Lincoln, LN6 3DG
Working pattern:	On-site
Job type:	Permanent
Posting date:	10 Sept 2026
Closing date:	24 Sept 2026

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Summary

Exciting full-time opportunities available for Controller/Planners to join our team at our Lincolnshire Headquarters

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

We’re looking for motivated, compassionate individuals who are structured and committed to providing outstanding customer experiences. You would be joining us in the role of Controller/Planner, where you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances.

The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met.

We offer full-time, permanent positions, working 37.5 hours per week across a flexible schedule from Monday to Sunday, between 6am - 10pm. The role is based in North Hykeham, within walking distance of the train station, with free on-site parking available.

Summary Of Main Duties Include

Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.

Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.

Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff.

Building effective relationships with crews in order to ensure the best possible patient experience.

To work within a team to make decisions about transportation which deliver the best outcomes for patients.

What’s In It For You?

Competitive Hourly Rate - £13.26 rising to £14.26 after 1 year

Contractual Sick Pay after 12 months service

Employee Assistance Programme delivered by the UK’s #1 EAP service- Health Assured

Increased holiday allowance for long service

Refer a Friend Earn up to £500 for each friend you bring on board

Pension Scheme

Full Controller/Planner training induction and ongoing mentorship

Opportunities to grow and develop

Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

Enhanced DBS Check (conducted during onboarding if successful)

Right to Work in the UK

Full UK Manual Driving Licence

Satisfactory Employment and Character References

A Satisfactory Medical Assessment

Successful candidates will also need to successfully complete a two-week mandatory training course on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

Attend mandatory training on Safeguarding children and adults

Ensure they are familiar with their and the organisation’s requirements under relevant legislation

Adhere to all relevant national and local policies, procedures, and professional codes

Report any concerns to the appropriate authority

Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

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