Receptionist Administrator


Company:	NHS Jobs
Salary:	from £12.72 an hour
Hours:	Full-time
Location:	Pontypridd, CF37 2AA
Job type:	Permanent
Posting date:	15 Sept 2026
Closing date:	2 Oct 2026

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Summary

DUTIES AND RESPONSIBILITIES Provide exceptional service to our patients at the reception desk, updating computer on patients arrival and dealing with a range of routine queries including prescription requests. Problem-solve issues within competency (with senior staff always available for support). Concentration is required to deal with patients' requests and there is occasional exposure to difficult/demanding situations. Prepare consulting rooms replenishing stationery and ensuring rooms are neat and tidy. First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results etc where more senior staff are always available. Retrieve, scan and file medical records as required ensuring accuracy. Daily allocating of pathology results to appropriate GP and contacting patients as per protocol. Preparing files for all new patients. Updating practice systems with data gathered from a variety of sources e.g hospital letters, through scanning, electronic links and Cervical Screening Wales ensuring accuracy. Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy. Monitor registration links in accordance with practice protocol. Demonstrate duties to new staff. Participate in the development of protocols through contribution to staff meetings. Summarising of clinical records under supervision of office manager ensuring accuracy. Accept responsibility for own development and update PDP as appropriate. Liaise with and support all members of the primary care team. Alert the Management Team to issues of quality and risk.

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