Child Maintenance Service Performance Briefing Manager and Customer Insight Manager


Company:	Government Recruitment Service
Salary:	£38,772 to £39,621 a year
Hours:	Full-time
Location:	Hastings
Job type:	Permanent
Posting date:	14 Sept 2026
Closing date:	28 Sept 2026

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Summary

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

To lead and support performance discussions with senior operational leaders, line of business leaders, stakeholders, contractor and operation leaders. Provide support and/or partner with others to conduct performance investigations into line of business service delivery gaps/issues ensuring solutions provide value for money. Produce briefings, reporting packs and performance insight and analysis.

Identify and flag performance risks and failure demand ensuring that action is taken to address, prevent or ameliorate risk.

Lead and develop the Child Maintenance Insight team, ensuring high-quality insight is gathered, analysed and communicated effectively.

Drive a customer-focused culture by translating feedback and data into actionable recommendations that influence service improvement, operational performance and strategic decision-making.

Key Responsibilities

Monitoring performance, researching and investigating performance & customer related issues.

Providing delivery of high quality reporting and presentation of performance results and customer insight & feedback.

Engage & collaborate with key stakeholders both internal and external in order to capitalise on improvement opportunities, drive timescales and facilitate positive outcomes for our customers.

Support the CMS Senior Leadership team by supplying and analysing collated performance MI, conducting trend analysis and anticipating hotspots, making recommendations for improvements and highlighting compliance issues.

Represent CMS Senior Leaders, as required, making sound recommendations and decisions that are future proofed, appropriate and efficient.

Work effectively with Performance Business Partners to help achieve organisational objectives.

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