administrative officer


Company:	Brook Street
Salary:	£12.86 to £12.86 an hour
Hours:	Full-time
Location:	Newport, NP20 4PR
Job type:	Temporary
Posting date:	11 Sept 2026
Closing date:	18 Sept 2026

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Summary

Administrative Officer (AO) - The Law Courts

Location: Newport (NP20 4PR)

Working Days / Hours: 37 hours a week

Working Pattern: monday to friday 9-5 *office based but hybrid will be offered when the client feels you are fully trained*

Pay Rate: £12.86ph

If you thrive on variety, enjoy helping people and want a role where accuracy and excellent customer service truly matter, this could be a great next step. Our Client is hiring for a reputed client and you'll be supporting the smooth running of Courts, Tribunals and related offices within HMCTS-where "right first time" service and continuous improvement are part of everyday work.

What you'll be doing:

* Prepare papers, files and court/tribunal documents for hearings, meetings and day-to-day administration

* Maintain and update records and complete data input on an in-house computer system

* Support post opening and dispatch, including scheduling and preparation of meeting rooms, agendas and joining instructions

* Draft standard letters and correspondence, as well as minutes/notes/reports according to guidelines

* Clerking civil and family courts/tribunals and hearings, including ensuring materials are up to date for remote attendance using audio/video systems

* Handle face-to-face, written and telephone enquiries, supporting court users and relevant parties

* Assist with listing and rota management, file checking and scheduling activity

* Process casework and court documentation accurately, interpreting information required on a court file

* Verify and cross-check documents, records, claims and returns against criteria for approval and onward reporting

* Support basic calculations/statistical analysis, chase information and assemble bundles for meetings as required

* Contribute to team information board (TIB) meetings and support problem-solving and small projects using continuous improvement approaches

What you'll bring:

* Strong administrative ability with a real focus on accuracy and quality

* Excellent customer service skills-helpful, polite and prompt with a "right first time" mindset

* Confidence working to guidelines and systems (SOPS), with discretion and initiative where appropriate

* A team-first approach, able to manage your own time while staying responsive to the needs of the office

* Comfortable handling a busy, operational environment with variety across administration and case support

Ready to make a positive impact and support the work of the Courts and Tribunals every day? Apply now and let's get you moving toward interview-whatever works best for you (face to face or via Teams).

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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