Care Navigator


Company:	NHS Jobs
Salary:	from £12.21 an hour
Hours:	Full-time
Location:	Bedminster, BS3 4AT
Job type:	Permanent
Posting date:	11 Sept 2026
Closing date:	17 Sept 2026

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Summary

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. To provide general assistance to the practice team and project a positive and professional image to patients and visitors, whether in person, online or via telephone. Responsibilities include: Providing reception cover and welcoming patients to the practice. Answering incoming telephone calls and dealing with enquiries appropriately. Signposting patients to the most appropriate service using agreed practice protocols. Booking, cancelling and amending appointments. Processing electronic requests and online consultations. Managing patient queries and resolving issues wherever possible. Liaising with hospitals, community services and other healthcare providers. Maintaining confidentiality and complying with practice information governance policies. Supporting clinicians and the wider administrative team with routine administrative tasks. Processing incoming correspondence and workflow tasks. Monitoring practice communication systems and responding appropriately. Contributing positively to team working and practice improvement initiatives. Undertaking any other reasonable duties appropriate to the role. Progression Opportunities We are committed to developing our staff and supporting career progression. Following successful completion of training and probation, there will be opportunities for the successful candidate to develop additional skills and progress into wider administrative and practice support responsibilities as vacancies and service needs arise. This may include document management, referral administration, clinical administration and other GP support duties.

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