Clinical Administrator / Secretary (full or part time)


Company:	NHS Jobs
Salary:	from £13.50 an hour
Hours:	Full-time
Location:	Bristol, BS20 7QA
Job type:	Permanent
Posting date:	7 Sept 2026
Closing date:	27 Sept 2026

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Summary

Job Purpose To provide an efficient and accurate clinical administrative and secretarial service to the practice, supporting GPs, nurses and other healthcare professionals in the management of patient information, correspondence and referrals. The postholder will ensure that incoming clinical information is processed appropriately and in a timely manner, patient records are maintained accurately, and any necessary actions are identified and directed to the appropriate member of the practice team. Duties and Responsibilities The postholder will undertake a varied range of clinical administrative and secretarial duties, including: Process day-to-day clinical correspondence and communications received by the practice, ensuring information is handled accurately and directed appropriately. Receive and make telephone calls as required, responding to routine enquiries, taking accurate messages and ensuring these are passed promptly to the appropriate person. Process and distribute incoming and outgoing correspondence, including electronic communications and NHSmail. Review, sort and file electronic clinical documents, identifying and undertaking appropriate administrative actions where required. Accurately enter and maintain information within the practice clinical system in accordance with practice procedures. Undertake clinical coding of relevant information contained within hospital, clinic and other healthcare correspondence. Summarise patient medical records accurately and in accordance with practice procedures. Process EMIS tasks and other electronic communications, ensuring appropriate action is taken within required timescales. Initiate contact with and respond appropriately to patients, colleagues, hospitals and other healthcare organisations and service providers. Monitor relevant NHSmail inboxes and ensure correspondence is processed, distributed or actioned appropriately. Process and distribute laboratory reports and other clinical information in accordance with practice procedures. Undertake administrative duties associated with the practice death protocol, ensuring established procedures are followed. Prepare, process and issue patient referrals and associated clinical correspondence, ensuring information is accurate and complete. Liaise with hospitals, community services and other healthcare providers regarding referrals and patient correspondence where required. Provide administrative and secretarial support to GPs and other members of the clinical team. Provide cover and support across the clinical administration and secretarial team during periods of annual leave, sickness or increased workload to maintain continuity of service. Maintain accurate and confidential patient records in accordance with practice policies and information governance requirements. Attend and participate in relevant practice meetings, training and development activities. Undertake any other appropriate administrative or secretarial duties consistent with the nature and responsibilities of the role. General Responsibilities The postholder will be expected to: Maintain patient confidentiality at all times and comply with the practice's information governance and data protection requirements. Work in accordance with practice policies, procedures and protocols. Recognise the limits of their role and refer clinical or other matters requiring professional judgement to an appropriate clinician. Work collaboratively and professionally with all members of the practice team. Contribute to the efficient, safe and effective operation of the practice. Maintain and develop their knowledge and skills through appropriate training and development. Promote equality, dignity and respect when dealing with patients, colleagues and other professionals.

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