Operations Supervisor


Company:	Edinburgh Leisure
Salary:	£30,117 to £30,117 a year, pro rata
Hours:	Full-time
Location:	Edinburgh, EH28 8AA
Working pattern:	On-site
Job type:	Temporary
Posting date:	10 Sept 2026
Closing date:	23 Sept 2026

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Summary

Salary - £30,117 per annum (£16.23 per hour)

Hours - Full-time, 35.75 hours per week ( 4 weeks shift pattern, mix of early and lates. Earliest start is 7.45am and latest finish is 10.30pm with 2 weekend out of 4)

Contract - Temporary, until 31st of December 2026

Location - Edinburgh International Climbing Arena: Ratho

Are you looking to take the next step and challenge yourself in a new role?

We are looking for a motivated and people-focused colleague to join us as an Operations Supervisor at EICA. This is a great opportunity for someone who wants to build their confidence, take on more responsibility, and gain hands-on experience leading shifts and supporting a busy venue.

What You’ll Do:

- Support the day-to-day operation of the venue and lead shifts effectively

- Lead, motivate, and support team members to deliver excellent customer service

- Help maintain a safe, welcoming, and professional environment for staff and customers

- Resolve customer enquiries and complaints in a calm and professional manner

- Ensure health and safety procedures and operational standards are followed

What You’ll Bring:

- A positive and proactive attitude with a willingness to learn

- Strong communication and interpersonal skills

- The ability to stay organised and make decisions in a fast-paced environment

- Excellent customer service skills and confidence dealing with a range of situations

- Experience leading, supporting, or motivating others would be beneficial

Closing Date - Wednesday, 23rd September

Assessment Date - Thursday, 1st October

Assessment Location - Edinburgh International Climbing Arena: Ratho

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.