Issue Centre Operative


Company:	Serco Limited
Salary:	£30000-37000 per annum
Hours:	Full-time
Location:	Helston, TR12 7RH
Job type:	Permanent
Posting date:	10 Sept 2026
Closing date:	10 Oct 2026

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Summary

Serco Limited

Ready to impact a better future?

As an IMOS Logistics Supervisor, you will lead the delivery of tool control services in support of aircraft maintenance operations at RNAS Culdrose. You will be responsible for supervising personnel and ensuring the effective management, accountability, serviceability, and availability of tools and equipment required to support aircraft servicing, maintenance, modifications, and defect rectification activities.

Working closely with engineering supervisors, maintenance personnel, logistics teams, and customers, you will coordinate daily tool control operations, manage tool inventories, oversee audits and inspections, and ensure calibrated equipment remains available and fit for purpose.

Our work touches lives through the essential services we provide, and this role plays a vital part in maintaining aviation capability and operational readiness. By leading a high-performing tool control team and ensuring the highest standards of accountability, compliance, and customer service, you will directly contribute to safe and effective aircraft maintenance operations while supporting operational excellence and future growth.

What you’ll do as a IMOS Logistics Supervisor

· Lead and supervise the Unit Tool Control team, ensuring safe and effective daily operations.

· Manage the issue, return, and accountability of all tools and equipment used in support of aircraft maintenance activities.

· Ensure all tool control procedures are carried out in accordance with company, contractual, and aviation regulatory requirements.

· Maintain accurate inventory records and tool tracking systems.

· Conduct routine tool audits, stock checks, and toolbox inspections.

· Oversee the management of calibrated tools and test equipment, ensuring certification remains valid and equipment is fit for use.

· Liaise with engineering teams to ensure the timely provision of tools and equipment to support maintenance schedules and operational demands.

· Prepare and maintain records, reports, and documentation associated with tool control activities.

· Support internal and external audits, ensuring all findings are addressed and tool control standards remain compliant.

· Act as the focal point for tool control matters, providing advice and guidance to engineers, supervisors, and management teams.

Does this sound like you?

- Previous supervisory experience within a logistics, aviation, defence, or military environment.

- Understanding of tool control processes within an engineering, aviation, military, or logistics environment.

- IT literacy, including Microsoft Office applications and inventory management systems.

- Understanding of health and safety requirements, Control of Substances Hazardous to Health (COSHH), tool control, and quality practices.

- Excellent leadership skills with the ability to deliver results under pressure while maintaining compliance and operational performance.

What we offer

- Competitive holiday package

- Up to 6% contributory pension scheme

- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.

- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

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