Customer Care Coordinator


Company:	A.D.S Construction Personnel Ltd
Salary:	£23,000 to £32,000 a year
Hours:	Full-time
Location:	Milton Keynes
Working pattern:	On-site
Job type:	Permanent
Posting date:	9 Sept 2026
Closing date:	9 Oct 2026

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Summary

Customer Care Coordinator (Repairs & Defects)

Milton Keynes

£23,000 - £32,000 + Hybrid Working (3 Days from Home) + Career Development

Permanent | Full Time | Monday to Friday | 8:00am - 4:30pm

Why Apply?

Hybrid working after training (3 days from home, 2 days in the office)

Stable and established construction contractor

Friendly team with long-serving employees

Opportunity to work closely with an experienced Contracts Manager

Varied role covering customer care, repairs, defects and scheduling

Long-term career opportunities

The Opportunity

An established construction contractor is looking to recruit a Customer Care Coordinator to manage repairs, defects and remedial works across residential developments in and around Milton Keynes.

This opportunity would suit somebody with previous experience as a Customer Care Coordinator, Repairs Coordinator, Defects Coordinator, Customer Service Coordinator, Customer Care Administrator or Repairs Administrator within construction, housebuilding, housing, residential property, maintenance or a similar environment.

You will be responsible for coordinating repairs, managing customer care issues, scheduling operatives and ensuring defects are resolved efficiently whilst maintaining excellent communication with residents, site teams and subcontractors.

Duties & Responsibilities

Manage customer care issues, repairs and defects from initial report through to completion

Schedule patchers, operatives and subcontractors across multiple sites

Coordinate appointments with residents and homeowners

Liaise with site managers, quantity surveyors and contractors

Prepare quotations for remedial and chargeable works

Process variations and monitor approvals

Track labour, materials and associated costs

Maintain Excel trackers and internal reporting systems

Produce weekly and monthly reports

Monitor workloads and allocate resources effectively

Order materials and arrange deliveries and collections

Maintain customer care records, photographs and documentation

Resolve customer complaints professionally and efficiently

Provide operational and commercial administration support

Customer Care Coordinator, Repairs Coordinator, Defects Coordinator, Aftercare Coordinator, Customer Service Coordinator, Repairs Administrator, Customer Care Administrator, Construction, Housebuilding, Housing, Residential Construction, Property Maintenance, Defects Management, Remedial Works, Milton Keynes, Buckinghamshire.

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