21938 - Junior Content Designer (National)


Company:	Ministry of Justice
Salary:	£35,335 to £42,859 a week
Hours:	Full-time
Location:	National, NP10 8FZ
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	8 Sept 2026
Closing date:	23 Sept 2026

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Summary

HM Courts and Tribunals Service

Job Title:

Junior Content Designer

Grade:

HEO

Directorate:

Digital Delivery

Location:

National or London

Contract Type:

Permanent

Working Pattern:

Full-time/ Part-time/ Flexible Working

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Introduction

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Background

The User-Centered Design Team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

We are a portfolio function and provide expertise in a range of areas, including user research, accessibility, designing, prototyping and optimising user experiences across all channels. Our support ranges from research and analysis, embedding designers, researchers and analysts in projects, providing consultancy and advice, to designing tools and frameworks.

The User-Centered Design Team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As designers, we work closely with researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.

Job description

We are looking for a Junior Content Designer who is passionate about developing digital content that meet user needs and are simple enough for everyone to use.

In this role you will design inclusive and accessible content, working alongside other user-centred design professionals. You will own the content and its quality throughout a user’s journey and be comfortable using evidence, data and research to back up your decisions.

You will be expected to share knowledge and actively participate in the HMCTS content community and cross-government content groups. You will work with other content designers to manage content requests from stakeholders and help develop publishing processes.

Your role as Junior Content Designer will encompass several key responsibilities listed below (but not limited to):

be a key part of the publishing service within the support the content design team, publishing guidance content to the GOV.UK website

use best practice and standards to write clear and accessible content, consistent with the rest of government and HMCTS

use evidence, research and data to identify user issues and write and map user stories

work collaboratively with other designers to agree the right design approach to improve service processes and performance

work with and influence stakeholders to deliver clear and relevant user-centred content, explaining content decisions and managing policy and legal checks

engage with, and contribute to, the HMCTS and cross-government content design communities

help colleagues and stakeholders understand what content design is, why it’s important and how to work with content designers

Essential skills

creating and improving content based on user needs

working with other designers to create clear user journeys to and from content

making complex language and processes easy to understand

working with stakeholders to understand their goals

influencing stakeholders to make sure content is user-centred, usable and accessible

applying content standards and style guidelines to your work

using evidence and data to identify user needs and inform content decisions

explaining your design decisions and approach to stakeholders

reviewing content to make sure design standards and accessibility requirements are met, providing attention to detail

working in a fast-paced environment with tight deadlines

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

Desirable skills

working in agile teams

working on end-to-end services

working to the government service standard and GOV.UK content standards

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