21827 - Content Designer (National)


Company:	Ministry of Justice
Salary:	£42,914 to £53,081 a year
Hours:	Full-time
Location:	National, NP10 8FZ
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	3 Sept 2026
Closing date:	22 Sept 2026

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Summary

The Digital Delivery team at HMCTS is redesigning and rebuilding our Courts and Tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do.

As a Content Designer, you’ll work closely in your team with service and interaction designers as well as user researchers and analysts to deliver accessible, inclusive, and user-centred services. You will own the content and its quality throughout a user’s journey and be experienced in using evidence, data and research to back up your decisions.

Key Responsibilities

· Be responsible for content quality as the content lead within your project or service, working within multidisciplinary teams.

· Develop and contribute to content strategies to help digital services meet both business and user needs.

· Lead on publishing guidance content to the GOV.UK website, building long-term relationships with stakeholders.

· Initiate content improvements and influence decisions using data and evidence.

· Champion accessibility and inclusion, making sure content meets WCAG 2.2 accessibility requirements.

· Scope, create and improve user-centred content based on user feedback, research and data.

· Manage and support other content designers, sharing good practice to improve quality and consistency across content.

· Engage with, and contribute to, the HMCTS and cross-government content design communities.

Skills & Experience:

· Design content for end-to-end services from concept to delivery, being responsible for content quality

· Influence decisions, dealing with challenging situations and removing blockers to make sure content is user-centred, usable and accessible

· Apply content standards and style guidelines to your work and supporting other content designers to make sure design standards are met

· Implement content strategies and evaluating their impact to make sure user needs and business objectives are met

· Work in a fast-paced environment with tight deadlines

· Make complex language and processes easy to understand

· Build long-term, strategic stakeholder relationships

Essential Criteria:

· Experience of creating and improving content to meet user needs, being responsible for developing clear and accessible content to communicate complex issues

· Experience contributing to content strategies or identifying content solutions to meet both user needs and business objectives

· Experience managing and influencing stakeholders, using data and insights to support content decisions

· A demonstrable understanding of end-to-end journeys and experience of identifying where journey fixes or content improvements need to be made

· Strong editing skills

Desirable Criteria:

· You’re an active member of a design community, actively networking with others and contributing to ways of working and community activities such as content critiques

· You’re familiar with the criteria used on GDS service assessments.

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