Customer Correspondence Manager - Fixed Term Contract to December 2027


Company:	The Coal Authority
Salary:	£40,033 to £40,033 a year
Hours:	Full-time
Location:	Mansfield, NG18 4RG
Job type:	Contract
Posting date:	8 Sept 2026
Closing date:	21 Sept 2026

Apply for this job

Summary

Help customers get the answers that matter.

Customer Correspondence Manager

Mansfield | Hybrid Working

At the Mining Remediation Authority, our work improves lives, protects communities and supports the environment. We're looking for a talented communicator to lead the handling of complex customer enquiries, complaints and stakeholder correspondence.

If you're skilled at untangling complex issues, writing clear responses and building trust through great customer service, this could be the role for you.

You'll work with colleagues across the organisation to resolve issues, improve customer experience and help shape how we engage with the people and communities we serve.

What you'll get:

- Flexible hybrid working

- Generous annual leave

- Excellent learning and development support

- Meaningful work with real impact

Closing date: 20 September 2026

Apply today and discover how you can make a difference.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.