Workplace Experience Lead


Company:	ISS Facilities Services
Hours:	Full-time
Location:	BS1 6EH
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	7 Sept 2026
Closing date:	7 Oct 2026

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Summary

Contract: Government

Location: Bristol, BS1 6EH

Hours of work: 40

Contract Type: Permanent

Are you passionate about creating environments where people can do their best work, feel connected, and enjoy a first-class experience? We are looking for a Workplace Experience Lead to be the driving force behind an outstanding workplace environment, ensuring every interaction, event, and service leaves a positive and lasting impression.

As the Workplace Experience Lead, you will be the trusted face of the workplace, building strong relationships with customers, colleagues, and stakeholders. You will take ownership of the workplace experience journey, lead community initiatives, coordinate services, and create a welcoming, productive, and engaging environment that people want to be part of. This role offers the opportunity to make a visible impact, develop meaningful relationships, and build a rewarding career with excellent progression opportunities.

Job Description

The Workplace Experience Lead is responsible for delivering an exceptional workplace experience across a high-profile site. Acting as the primary point of contact, you will champion customer service excellence, coordinate workplace services, and support a thriving workplace community.

Working closely with operational teams, service partners, and stakeholders, you will identify opportunities to improve services, enhance customer satisfaction, and support the smooth day-to-day operation of the workplace. You will take ownership of issues through to resolution, promote collaboration across teams, and ensure workplace standards remain consistently high.

Key Responsibilities

- Act as the main workplace contact and provide a professional, responsive service to customers and visitors.

- Build strong relationships with stakeholders and develop a thorough understanding of customer needs.

- Deliver an outstanding workplace experience through proactive support, communication, and service excellence.

- Coordinate meetings, events, and workplace activities to create engaging experiences for building users.

- Lead community and wellbeing initiatives that encourage collaboration and connection.

- Monitor workplace standards, identify improvement opportunities, and coordinate service resolutions.

- Support workplace technology by providing basic troubleshooting and coordinating specialist support when required.

- Maintain safe, compliant, and well-presented workplace environments at all times.

- Collaborate with service partners and internal teams to ensure seamless service delivery.

- Support occupancy management, workplace communications, and emergency response procedures.

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