Health Roster System Manager


Company:	NHS Jobs
Salary:	£49,387 to £56,515 a year
Hours:	Full-time
Location:	Gateshead, NE9 6SX
Job type:	Permanent
Posting date:	3 Sept 2026
Closing date:	17 Sept 2026

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Summary

Main Purpose of the Job Responsible for the overall management and successful delivery of the Electronic Rostering & Attendance (ERA) system to the required quality and standard. The System Manager will be responsible for management of the ERA system with a significant focus on change management and service modernisation. Oversee the management of Electronic Rostering & Attendance System Administrators and Flexible Resourcing Team, ensuring effective service delivery and operational performance. The post requires close working with suppliers, clinicians, internal and external stakeholders to ensure anticipated benefits are fully realised including the provision of staff information reporting. To ensure mandatory external reporting has been reviewed, updated and submitted within expected timeframes on a monthly basis. Responsibility for ensuring all data quality/reporting and tasks completed for payfile submission. Work alongside relevant stakeholders to develop reports, tools and detection processes to reduce fraud and improve system audit Direct and effective management of the ERA system as required within time, cost and quality parameters. Dimensions Group remit including Queen Elizabeth Facilities, excluding Medical Staffing Workforce Organisation Chart Please highlight job and show colleagues on same level and two levels above and below Head of Nursing Workforce | Clinical Lead for e-Rostering | Electronic Rostering & Attendance (ERA) System Manager (This Post)| | Electronic Rostering & Attendance System Administrators and (Band 5) / Flexible Resourcing Team (Band 3) Communications and Relationships Please specify information being communicated and the level of complexity entailed and to whom, the skills required to motivate, negotiate, persuade, empathise, breaking bad news sensitively and provide reassurance. Required to provide and receive highly complex, sensitive or contentious information to ensure that the appropriate agreement or co-operation required to deliver systems is achieved. This information is used to develop plans and associated documentation and for planning and monitoring. Communicates very sensitive information about performance and change; makes complex formal presentations to large groups. Required to present complex, sensitive or contentious information to groups using appropriate media and techniques. These presentation media may include PowerPoint presentations or the production of documents or leaflets to effect communication to staff, patients and the public affected by the system. Cross-activity relationship management. The position will involve a considerable amount of interaction with colleagues, clients, divisions, IT and external vendors Experience of managing stakeholders and debate, up to Director level Lead in support of the ProcurementDepartment in contract negotiations. Development and implementation of communication plans to promote system and raise awareness. Good and proven management and communication skills to develop effective relationships with internal users, staff and external partners. Liaise with programme management or related teams to ensure that work is neither overlooked nor duplicated. Knowledge, Skills, Training and Experience Please include theoretical, practical, professional, special knowledge etc, required to fulfil the job satisfactorily at entry level. Please include educational level normally expected or equivalent level of practical experience.

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