Service Line Owner – Protect


Company:	Department for Transport
Salary:	£69,501 to £74,535 a year, pro rata
Hours:	Full-time
Location:	Birmingham
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	1 Sept 2026
Closing date:	9 Sept 2026

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Summary

About the role

As a Service Line Owner you will lead the Protect Service Line, overseeing critical security, information management and rights services that help keep the organisation secure, compliant and resilient. You'll take end-to-end responsibility for service performance, quality and outcomes, ensuring services deliver value while supporting departmental priorities. As a senior leader, you'll define and deliver the strategic vision for the service line, balancing user needs, legal obligations and policy objectives to drive continuous improvement.

Key Responsibilities include, but are not limited to:

Defining quality measures for the service, driving continuous improvement towards these measures.

Informing and influencing stakeholders, getting consensus that enables work to progress.

Ensuring the delivery of change that realises the outcomes and benefits of your service.

Prioritising areas of development, balancing user needs, business requirements, and policy.

Benefits

Employer pension contribution of 28.97% of your salary.

25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

Access to the staff discount portal.

Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Flexible working options where we encourage a great work-life balance.

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About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.