Customer Service Adviser
| Company: | Ecctis Ltd |
|---|---|
| Salary: | from £26,250 a year |
| Hours: | Full-time |
| Location: | Cheltenham, GL50 2ED |
| Working pattern: | Hybrid - 3 days remote |
| Job type: | Permanent |
| Posting date: | 1 Sept 2026 |
| Closing date: | 1 Oct 2026 |
Summary
The Customer Service Adviser works within our Individual Service Group (ISG) as part of the Enquiries Service Centre. They act as the first point of contact for users of our services from around the world – providing key support and information regarding our services, and application process, and anticipating their needs before, during and after submission of applications.
You will be an ambassador of high standards of customer service ensuring first-contact resolution is prioritised in all customer interactions.
Service delivery:
- Handling enquiries relating to individual applications, via a range of communication channels, within Service Levels – including phone calls, live chat, emails and online messages
- Providing support and comprehensive service information, and guidance, to customers
- Building a rapport with customers and treating all customers with respect
- Responding to customer complaints positively and in a proactive manner
- Deliver high standards of customer service, helping Ecctis to continue to provide high standards of service as recognised through our NPS customer satisfaction programme
- Perform administrative tasks associated with the role
Service integrity:
- Following policies and procedures and adhering to GDPR principles
- Supporting with the coaching and development of colleagues, delivering feedback constructively
- Updating customer records with correct and relevant information during customer contact
Proud member of the Disability Confident employer scheme
