Operations Coordinator


Company:	Institute of Registered Case Managers
Salary:	£30,000 to £35,000 a year, pro rata
Hours:	Part-time
Working pattern:	Remote
Job type:	Permanent
Posting date:	2 Sept 2026
Closing date:	16 Sept 2026

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Summary

Role purpose

The role of the Operations Co-ordinator is to provide support to the Operations Manager and wider organisation, ensuring the delivery of IRCM’s strategy, mission and values. This is a varied hands-on primarily home-based role working across all aspects of the organisation's activities.

The Operations Co-ordinator will support the smooth day to day running of the organisation ensuring key tasks such as applications to the register and concerns raised are dealt with in a timely manner. The role will also support improvements to policies, procedures and processes in line with the Professional Standards Authority’s Accredited Register Scheme to which IRCM will be applying.

Main duties

• Working within agreed structures carrying out tasks delegated by the Operations Manager in accordance with the organisation’s policies and under their direction.

• Monitoring and responding to emails in the general mailbox.

• Ensuring applications and renewals are processed in a timely manner and at a minimum in line with the organisation’s policies; completing administrative checks and responding to queries on the portal.

• Providing administrative support for fitness to practise and professional conduct processes.

• Supporting the Board, Committees, Panels and other groups, preparing draft agendas, arranging meetings, coordinating and preparing papers, producing minutes and monitoring and chasing actions.

• Assisting with the preparation of marketing and promotional material, coordinating promotional materials and deliveries for in person events and supporting its representation at relevant sector events (this role requires occasional attendance at events - circa 6 per year).

• Preparing updates and sending to IRCM’s mailing lists (MailerLite), uploading on its website (Wordpress) and social media (LinkedIn and X).

• Preparing internal communications for representatives.

• Maintaining the document library and monitoring review dates. Ensuring the organisation’s policies, procedures and processes and supporting documents are up to date, fit for purpose and meet the requirements of the Professional Standards Authority seeking appropriate sign off for any amendments in line with IRCM processes.

• Supporting organisational record keeping, including administration of invoices and expense claims.

• Administrative updates to Microsoft 365 and SharePoint sites.

• Providing administrative support for other organisational activities.

The postholder is expected to be flexible and reasonable in carrying out additional commensurate duties, as required from time to time.

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