Household Claims Handler
| Company: | Red Dot Search UK Limited |
|---|---|
| Salary: | £24,479 to £30,000 a year |
| Hours: | Full-time |
| Location: | BL7 9RW |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 28 Aug 2026 |
| Closing date: | 27 Sept 2026 |
Summary
Household Claims Handler | Bolton | £24,479 – £30,000
Location: Bolton, BL7 (on site)
Type: Full-time, permanent
Hours: 35 hours per week — Monday to Friday, 9am–5pm
Salary: £24,479 – £30,000 dependent on experience
Signed off 25 August 2026 following an increase in work volume.
Key Responsibilities
Caseload management: manage a varied portfolio of domestic property claims from first notification to final settlement.
First notification & assessment: handle initial calls and correspondence, confirming valid grounds to claim.
Information gathering: collect accurate details and documents needed to progress each claim.
Policy & liability assessment: assess policy cover, benefits and liability in line with guidelines.
Settlement negotiation: validate and negotiate settlements within authorised limits.
Supplier management: appoint and manage suppliers supporting the policyholder.
Fraud & underwriting awareness: identify and refer suspicious underwriting or potentially fraudulent claims.
Customer communication: clear updates and progress information throughout the claim.
Organisation & prioritisation: effective diary management across a busy caseload.
Target achievement: meet individual and team performance targets.
Candidate Profile
Minimum 12 months in a household or property claims environment. Client will also consider a trainee with strong customer service and organisational skills.
Excellent customer service and computer skills — confident across multiple systems.
Active listening and relationship building.
High attention to detail and accuracy.
Holds or willing to work towards the CII Certificate — fully funded and supported.
GCSEs (or equivalent) at Grade C/4 or above in English and Maths.
Package
35-hour week, Monday to Friday, 9am–5pm — no evenings or weekends.
Support with industry-relevant qualifications (CII).
Increased holiday allowance with length of service; holiday sell scheme.
Birthday day off plus half-day for seasonal shopping.
Contributory pension scheme; cycle to work scheme.
Free on-site parking; casual dress; free branded clothing.
Discounted sports and social activities; cash bonus for going above and beyond.
Trained mental health and first-aid staff on site.
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