Service Advisor


Company:	Octane Recruitment Ltd
Salary:	£35,000 to £46,000 a year
Hours:	Full-time
Location:	Hemel Hempstead, HP3 9SX
Job type:	Permanent
Posting date:	26 Aug 2026
Closing date:	24 Sept 2026

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Summary

Service Advisor – Hemel Hempstead

We are recruiting for a Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist to join a busy main dealership in Hemel Hempstead. Previous motor trade experience is not essential, with applications welcomed from strong customer service candidates with the right attitude and communication skills.

Location: Hemel Hempstead

Salary: £31,307 basic | OTE £45,707

Certified Salary: £32,529 basic | OTE £46,929

Hours: Monday to Friday, 8:00am–6:00pm with 1-hour lunch | 1 in 3 Saturdays, 8:00am–2:00pm

Reference: 31341

Why Apply?

- OTE up to £46,929 for certified Service Advisors

- Strong earning potential through bonus

- Established Aftersales team

- Work alongside 9 Vehicle Technicians, 3 Service Advisors, an Assistant Manager and Workshop Controller

- Opportunity for customer service candidates to build a career in the automotive industry

Service Advisor Role

- Manage approximately 10–12 customer appointments per day

- Welcome customers and manage their vehicle service and repair journey

- Keep customers updated on repair progress and completion times

- Liaise with Vehicle Technicians and the Workshop Controller regarding repairs

- Explain additional maintenance and repair requirements clearly to customers

- Maintain accurate customer, booking and vehicle records

- Deliver excellent customer service throughout the Aftersales process

Service Advisor Requirements

- Previous Service Advisor or automotive Aftersales experience is not essential

- Strong customer service and communication skills

- Confident dealing with customers face-to-face and by telephone

- Good organisation and ability to manage multiple customer bookings

- Professional approach with the ability to work effectively within a busy dealership team

How to Apply

If you're interested in this Service Advisor vacancy, please apply with your CV and one of our consultants will contact you upon receipt.

All applications will be treated in the strictest confidence.

Consultant: Jason Evans – Octane Recruitment

Reference: 31341

JEOJ

Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff.

If this Service Advisor role isn't quite right, we also recruit for similar positions including Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor, Service Receptionist, Customer Service Advisor, Workshop Controller, Aftersales Executive and Service Team Leader roles across the UK.

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