Quality Manager - Oncology & Haematology


Company:	Norfolk and Norwich University Hospitals NHS Foundation Trust
Salary:	£39,959 - £48,117 per annum, pro rata
Hours:	Part-time
Location:	Norwich, NR4 7UY
Job type:	Permanent
Posting date:	24 Aug 2026
Closing date:	23 Sept 2026

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Summary

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

We are looking for an experienced, organised and motivated Quality Manager to join our Oncology and Haematology Directorate at Norfolk and Norwich University Hospital. This is an exciting Band 6 opportunity for someone who is passionate about quality, governance, patient safety and continuous improvement, and who wants to make a meaningful contribution within a specialist NHS service.

The post sits within a busy and highly specialist Directorate, supporting services that provide care for patients receiving Oncology, Haematology and Stem Cell Transplant treatment. The successful candidate will play a key role in ensuring that robust quality management systems are in place, maintained and developed across Clinical Haematology and Oncology. This includes supporting compliance with important national and international standards, including JACIE, BSI and Human Tissue Authority requirements.

This is a varied and influential role, offering the opportunity to work closely with clinical, scientific, nursing, administrative and managerial colleagues. You will help ensure that policies, procedures, audits, training, documentation and improvement systems are effective, accessible and embedded in everyday practice. The role requires someone who can interpret complex standards and requirements, translate them into practical systems, and support colleagues to understand and apply quality principles confidently.

Interview date:to be confirmed

We are seeking someone with significant experience of quality management, ideally gained within a healthcare, laboratory, Oncology, Haematology, transplant or similarly regulated environment. You will need excellent attention to detail, strong communication skills and the confidence to work with a wide range of professional groups. The ability to manage competing priorities, analyse information, identify risks and support practical improvements will be essential.

In return, this role offers the chance to develop as a specialist quality management professional within a supportive Directorate committed to high standards, patient-focused care and continuous improvement. You will be encouraged to use your expertise to shape systems, influence practice and support services that have a direct impact on patient safety and experience.

If you are proactive, analytical and committed to improving the way services work, this is an excellent opportunity to bring your skills to a complex and rewarding NHS environment. You will be expected to demonstrate NNUH’s PRIDE values of People-focused, Respect, Integrity, Dedication and Excellence, and to contribute to an inclusive culture where staff are supported to learn, improve and deliver the best possible care for patients.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours

• Fast Track Staff Physiotherapy Service

• Multi Faith prayer room at NNUH Colney Lane site

• Discounted gym memberships

• Excellent pension scheme and annual leave entitlement

• Wagestream - access up to 40% of your pay as you earn it

• Free Park & Ride service direct to NNUH Colney Lane site

• Free 24-hours confidential counselling support

• On-site Nursery at NNUH Colney Lane

• On-site cafes offering staff discounts at NNUH Colney Lane

• Support in career development

• Flexible staff bank

• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

The post holder will be responsible for implementing, maintaining and developing the quality management system across Clinical Haematology and Oncology. This will include ensuring that quality processes support compliance with JACIE, BSI, HTA and other relevant regulatory, professional and Trust requirements. The role will involve providing specialist quality management advice to colleagues and acting as a key point of contact for quality-related issues across the Directorate.

A major part of the role will be the creation, review and maintenance of policies, standard operating procedures, templates, quality plans and controlled documents. The post holder will support the effective use of quality management systems, including document control and Q-Pulse administration, ensuring that information is accurate, accessible, up to date and aligned to required standards. They will also help develop a documentation structure that is practical for staff to use and supports safe, consistent service delivery.

The Quality Manager will plan, prepare and deliver training in quality principles and quality management processes for clinical, scientific, administrative and other relevant staff. This will include supporting competency assessment where required and helping colleagues understand their responsibilities in relation to documentation, audit, incidents, corrective actions and continuous improvement. The role will require the post holder to communicate complex information clearly and confidently to staff at all levels.

The post holder will oversee internal and external audit activity, including the development of audit programmes and schedules, the collation and analysis of quality data, and the monitoring of corrective and preventive actions. They will support root cause analysis, investigation of quality problems, incidents, complaints and deviations, ensuring that actions are identified, allocated, completed and reviewed effectively. They will also provide reports for governance meetings, management quality reviews and service meetings as required.

Within the Haematology Stem Cell Transplant Service, the post holder will support regulatory compliance, accreditation, registration and licensure requirements. This will include liaising with internal teams and external bodies, supporting responses to inspections, overseeing reports to governing organisations, monitoring service level agreements and ensuring that training records, SOPs, forms and policies are maintained in line with regulatory expectations. The role will also involve supporting the management of Datix reports, serious adverse events or reactions where relevant, and quality risks within the transplant pathway.

The successful candidate will contribute to quality meetings, clinical governance discussions, strategic planning and service development. They will work collaboratively with managers, consultants, nurses, scientists, administrators and external partners to identify areas for improvement and help ensure that services continue to meet the needs of patients, donors, service users and staff. They will keep up to date with changes in standards, legislation and service requirements, and support the implementation of improvements that strengthen quality, safety and assurance across Oncology and Haematology.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 2482 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Monday 7 Sep 2026

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