Team Manager | South West London and St George's Mental Health NHS Trust


Company:	South West London and St Georges Mental Health Trust
Salary:	£49,387 - £56,515 per annum inclusive of Inner London HCAs
Hours:	Full-time
Location:	London, SW17 0YF
Job type:	Permanent
Posting date:	24 Aug 2026
Closing date:	27 Sept 2026

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Summary

Monday - Friday 9-5pm.

We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme. The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment. This is not a protected management or Monday to Friday 9am to 5pm role. The post holder will work shifts, be routinely in the numbers and undertake clinical screening activity alongside operational management duties.

The post holder will provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function. You will oversee safe staffing, demand, referral flow, escalation, performance and quality during shifts, while contributing directly to referral screening and pathway decision-making. You will monitor response to screening times daily, take action to support delivery of the 1-hour target, and use data, audit, incidents and feedback to drive improvement. You will line manage staff, support supervision and wellbeing, and ensure Band 6 and Band 7 practitioners work within clear roles and escalation arrangements.

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together.We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

To provide effective day-to-day operational management of the Crisis Access Hub, ensuring referrals into the crisis pathway are screened, prioritised, signposted and routed safely, consistently and within agreed service standards.

To manage a clinician-led telephone and electronic referral screening service which supports the aims of the Crisis Pathway Redesign Programme by creating a clear access route, reducing duplication, reducing unwarranted variation between boroughs and helping people

reach the right service first time.

To ensure the Hub meets agreed Key Performance Indicators, including daily monitoring of response to screening times and achievement of the 1-hour screening target.

To provide line management, professional support, supervision, appraisal and performance management for staff within the Hub, including Band 7 Senior Clinical Practitioners and Band 6 Screening Practitioners.

To provide operational leadership, safe staffing oversight, escalation management, and quality assurance across the Hub, ensuring referrals are managed within the agreed screening framework and escalation protocols.

To ensure Band 6 and Band 7 practitioners work within their agreed scope of practice, with clear escalation from Band 6 to Band 7 for complex, high-risk, unclear, delayed or contentious referrals, and onward escalation to the Team Manager / senior operational lead where required.

To lead audit, learning and service improvement activity within the Hub, ensuring findings from KPIs, screening outcomes, incidents, complaints, referrer feedback and quality reviews are shared and embedded into practice.

To maintain effective working relationships with internal and external partners, representing the Crisis Access Hub in operational, governance and redesign forums as required.

To work clinically, partake in screening calls, role modelling, and working within the staffing establishment.

This advert closes on Monday 7 Sep 2026

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