Service Delivery Manager


Company:	Brook Street
Salary:	£33,000 to £36,000 a year
Hours:	Full-time
Location:	Epsom, KT18 7EG
Job type:	Permanent
Posting date:	24 Aug 2026
Closing date:	23 Sept 2026

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Summary

Service Delivery Manager

£33,000 - £36,000 per annum

Full Time

Are you an experienced Service Delivery, Operations, Supply Chain or Procurement professional looking for a role where you can make a real impact within healthcare?

Our client, is looking for a Service Delivery Manager to oversee the successful delivery of their managed service contract.

This is a varied and hands-on role, responsible for ensuring critical medical supplies and equipment are available when needed, supporting clinical teams, managing suppliers, delivering service KPIs and leading a small onsite team.

Key Responsibilities:

Manage the day-to-day delivery of the onsite managed service

Lead and support the On-Site Coordinators

Oversee stock control, inventory management and product availability

Monitor stock rotation, expiry dates and stock takes

Manage supplier relationships and conduct regular review meetings

Identify cost savings and support supplier negotiations

Ensure contract KPIs are achieved and service standards are maintained

Build strong relationships with hospital departments and stakeholders

Train and support users of inhouse systems

Produce reports and manage service performance

About You:

Experience in Service Delivery, Operations, Procurement, Supply Chain or Contract Management

Strong stakeholder management and communication skills

Experience managing suppliers and service performance

Comfortable working in a fast-paced environment

Previous team leadership experience

Strong organisational and problem-solving skills

Healthcare, medical devices, NHS or managed service experience would be advantageous

What's on Offer?

Salary of £33,000 - £36,000

Opportunity to work within a healthcare environment where your contribution has a direct impact on patient services

Varied role combining operations, supplier management, procurement and team leadership

Career development opportunities within a growing organisation

If you're a proactive and organised operations professional who enjoys managing relationships, driving service excellence and delivering results, we'd love to hear from you.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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