Operational Manager for Clinical Services


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Blackpool, FY2 0BG
Job type:	Contract
Posting date:	22 Aug 2026
Closing date:	2 Sept 2026

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Summary

This is an exciting opportunity to join Trinity Hospice in a senior operational leadership role, providing maternity leave cover for up to 12 months. The Operational Manager for Clinical Services will work closely with clinical and non-clinical leaders to ensure the continued delivery of safe, effective and high-quality care across a range of hospice services. The postholder will provide day-to-day operational leadership, supporting service managers and team leaders to manage operational challenges, workforce pressures, performance requirements and service improvement initiatives. The role is responsible for maintaining continuity across a broad range of services and functions, including inpatient and community services, hospital palliative care services, clinical administration, social work, chaplaincy, service access functions and other associated support services. Working collaboratively across teams, the postholder will help ensure services remain responsive, resilient and focused on delivering the highest standards of care and support for patients, families and carers. A key aspect of the role is providing oversight of governance, quality and risk management activities. This includes supporting investigations, incidents, complaints, audits, safeguarding, policy development and quality improvement initiatives, ensuring that learning and actions are effectively implemented and embedded across services. The postholder will contribute to regulatory preparedness and assurance activities, helping to maintain compliance and promote a positive culture of continuous improvement. The Operational Manager will monitor service performance and support the production of regular reports, dashboards and performance information for senior leadership and the Board of Trustees. This includes analysing operational, workforce and quality data to support service planning, decision-making and improvement activities. The role also includes operational oversight of a number of key contracts, service level agreements and partnership arrangements, working collaboratively with external organisations including NHS partners, local authorities and other service providers. The postholder will support partnership reviews, monitor performance and ensure that any risks, concerns or opportunities for improvement are appropriately escalated and managed. Working closely with managers and team leaders, the postholder will support workforce planning, recruitment, induction, performance management, staff development and wellbeing initiatives. They will provide visible, values-led leadership, promoting collaboration, accountability and a positive working culture across services. The postholder will be expected to build and maintain effective relationships with colleagues, stakeholders and external partners, representing Trinity Hospice professionally and contributing to operational, partnership and service development meetings as required. As part of the senior leadership team, the successful candidate will participate in the hospice senior management arrangements, including the out-of-hours management on-call rota, providing operational leadership and support when required. The full Job Description is attached.

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