Administration / Clinical Support Worker


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Manchester, M20 4BX
Job type:	Contract
Posting date:	21 Aug 2026
Closing date:	26 Aug 2026

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Summary

DUTIES AND RESPONSIBILITIES Co-ordinate and follow-up, where appropriate, the booking of non-emergency patient transport for patients to and from the Christie, using multiple systems, ensuring that targets are met for each patient. Coordinate volunteer drivers work in the safe delivery of medications, trial Patients and other ad hoc requests received into the department. Escalate to the Assistant Service Manager if the booking of volunteer drivers is likely to take them over the statutory driving hours. Maintain an electronic log of all journeys undertaken. liaise with clinical staff regarding patient queries and thedelivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs), etc. Constantly review planned journeys to optimise routes. Demonstrate good geographical knowledge for best cost efficiency, accessing appropriate websites for support if needed. Be the first point of contact for administration decisions on patient transport bookings. Encourage patients to participate in surveys relevant to the department. Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate. Cooperate with colleagues to achieve the most effective operation for daily workloads. Collaborate as a team to prepare a daily report of departmental activity including any breaches to Service Level Agreements.Follow Trust policies and legislation. Work collaboratively with trust colleagues to ensure policies are adhered to. Work independently at times There will be a requirement for prolonged concentration when undertaking administration tasks including the planning and organisation of daily work activities and liaison with taxi and ambulance providers. To work to tight deadlines, reorganising and prioritising workload to ensure no impact on patients journeys to and from the hospital in order to achieve these deadlines. Understand the fragility and value of medical devices e.g., scopes and conveys this to drivers so as to ensure the safe transportation of such equipment Provide assistance to others when delays occur. Putting the patient first and ensuring they arrive at their destination in a safe and timely manner. Communicate sensitive information in a diplomatic manner with departments both internally and externally. Communicate with patients who maybe anxious, angry or upset, taking personal action to resolve patient issues concerns or complaints. Assess situations escalate to management as appropriate Coordinate and facilitate complicated discharges for patient transfers home or to other NHS sites seeking Line Managers advice where appropriate. To understand the eligibility criteria and ensure eligibility assessments are undertaken in line with the relevant ambulance providers review period. To determine whether patient still qualifies to travel on non-emergency patient transport and to signpost or advise of alternative transport if not eligible. Understand the transport booking form and determine the correct vehicle is allocated to deliver the patient to their destination.Promote and deliver a high standard of practice to achieve and maintain individual and team targets. Provide volunteer drivers with invoices for each part of their journey To ensure the costs of journeys are captured and entered on to sharepoint and matched to the correct entry, escalating any queries which cant be matched to sharepoint to the Assistant Service Manager. Demonstrates own duties to less experienced staff. Communication Skills Develop positive working relationships with managerial, non-clinical and clinical staff across the Trust To work as part of a team, to communicate effectively on a daily basis with all staff, and the general public Advice patients in relation to their transport bookings whether it be face-face, telephone queries or via email Effective communication skills to be able to deal with conflict and challenging behaviours. When required will provide information to the support or senior management in their investigations to allow them to respond to investigations or complaints relevant to work Patient Care Oversee general wellbeing of patients basic needs, provide appropriate aides ie vomit bowls should a patient become nauseous, offer refreshments, and escalate where appropriate (training to be provided) Working Conditions Be flexible as part of a team working on a rota shift pattern between the hours of 8am and 8pm (this may include a Saturday or Bank Holiday morning shift on a rota basis). Teaching/Training Attends all relevant mandatory training courses. Maintains own personal development. Train new members of staff in the day-to-day processes of the hospital transport service. RISK MANAGEMENTIt is a standard element of the role and responsibility of all staff of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

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