Transport Administration/Clinical Support Worker


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Manchester, M20 4BX
Job type:	Contract
Posting date:	20 Aug 2026
Closing date:	26 Aug 2026

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Summary

Planning and Service delivery Co-ordinate and over-see the booking of non-emergency patient transport for patients to and from The Christie Be able to work multi computer systems for example NWAS, WMAS (PTS Providers), taxi docket database, google maps, and the Trust Medway PAS system. Plan and schedule volunteer driver's workloads. Maintain an electronic database of volunteer drivers' work and taxi bookings Use own judgment to liaise with clinical staff regarding patient queries and the delivery of drugs, clinic bags and medical equipment in line with standard operating procedures (SOPs) etc. Understand and apply medical terminology, hence ensuring the correct vehicle is allocated to deliver the patient to their destination. Constantly review planned journeys to optimise routes. Demonstrate good geographical knowledge for best cost efficiency. Ensure all non-patient transport is accurately recorded in the transport database. Prioritise and manage own workload to meet patients' needs. Work independently at times. To work to tight deadlines, reorganising schedules in own workload in order to achieve these deadlines. Be the first point of contact for administration decisions on patient transport bookings. Conduct and participate in regular surveys. Provide assistance to other members of staff when problems or delays occur in transportation arrangements for patients, seeking guidance from the Support Manager where appropriate. Assist in the co-ordination and facilitation of inpatient discharges and inter-hospital transfers, seeking support managers advice where appropriate. Cooperate with colleagues to achieve the most effective operation for daily workloads. To be responsible for the weekly rotas for the team Prepare a daily report of departmental activity including any breaches to service level agreements.Financial Management & Business Planning Provide volunteer drivers with invoices for each part of their journey. Validation of taxi Invoice in preparation for payment To be responsible for procurement processes, including requisition / ordering / receipting against relevant departmental budgetsHuman Resources Management Follow all relevant policy and legislation in relation to non-emergency patient transport including standing operating procedures relating to the service. Oversee and supervise the work of other colleagues in the department and report/escalate any concerns to the support manager. Assist the support manager in HR administration, i.e. return to work interviews, PDR, and recruitment.Communication Skills Develop positive and working relationships with managerial, non-clinical and clinical staff across the Trust. To work as part of a team, to communicate effectively on a daily basis with all calibre of staff, and the general public. Provide advice and guidance to patients in relation to their transport bookings whether it be face-to-face, telephone queries or via email. Show compassion and understanding when exposed to destressing / emotional and unpleasant circumstances, taking personal action to resolve patient issues / concerns in the first instance and where appropriate escalating to the Support Manager. Communicate sensitive information in a diplomatic manner with departments both internally and externally. Where relevant to assist the support or senior management in the collation of information relating to investigations, complaints, datix incidents relevant to area of work.Patient Care Assisting with supporting patients health needs: Assisting patients to and from the bathroom Manual handling and moving, this may involve patient transfers. Oversee general wellbeing of patients' basic needs, i.e. offer refreshments, take. basic observations and escalate where appropriate (training to be provided)Working Conditions Be available to plan and organise work flexibly on a shift pattern between the hours of 8am and 9pm (this may include a Saturday morning shift on a rota basis)Teaching/Training Attends all relevant mandatory training courses. Maintains own personal development. Train new members of staff in the day-to-day processes of the hospital transport service

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