Money Advice Caseworker


Company:	Citizens Advice Mid Mercia
Salary:	£26,048.76 - £29,207.50
Hours:	Part-time
Location:	Swadlincote, DE11 9NR
Working pattern:	Hybrid - 2 days remote
Job type:	Contract
Posting date:	20 Aug 2026
Closing date:	2 Sept 2026

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Summary

We are seeking a Money Advice Caseworker to provide high-quality casework and financial capability support to clients experiencing financial difficulties.

The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.

For full details and to apply: https://www.citizensadvicemidmercia.org.uk/jobs/money-advice-caseworker

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

To interpret information and present options to clients

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

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