Operations & Performance Data Manager
| Company: | NHS Jobs |
|---|---|
| Salary: | £48,000 - £57,000 |
| Hours: | Full-time |
| Location: | Princes Risborough, HP27 9LE |
| Job type: | Permanent |
| Posting date: | 19 Aug 2026 |
| Closing date: | 4 Sept 2026 |
Summary
Performance Reporting & Analytics Analyse performance across all Integrated Urgent Care Services, including NHS 111, CAS, OOH, UTC and associated healthcare pathways. Monitor, validate and report on key operational, workforce and clinical performance indicators, including service demand, call handling performance, response times, clinical assessments, appointment utilisation, home visiting activity, workforce productivity, patient outcomes and service accessibility. Produce daily, weekly, monthly and ad hoc performance reports. Ensure reporting is accurate, timely and aligned to contractual and organisational requirements. Investigate performance variances and identify opportunities for improvement. Present findings and recommendations to operational and senior leadership teams. Performance & Business Intelligence Analyse and report on operational, workforce, activity and clinical performance across Integrated Urgent Care Services, Primary Care Services, Community Health & Wellbeing Worker programmes, and other commissioned healthcare services to support performance management, service improvement and contractual delivery. Produce performance reports for operational, quality, contract management and Board meetings. Develop meaningful KPIs and performance metrics across multiple healthcare services. Support contract monitoring and reporting requirements for commissioners, NHS England, ICBs and other stakeholders. Systems & Data Management Extract, validate, analyse and interpret data from multiple clinical, operational and workforce systems to produce accurate reporting, performance insights and business intelligence that support service delivery and organisational decision-making. Work closely with the Systems & Data Manager to improve data quality, reporting functionality and system integration. Support data migration, validation and quality improvement activities. Ensure consistency of reporting definitions and methodologies across services. Dashboard Development & Data Visualisation Develop and maintain interactive dashboards and reporting tools using Power BI, Excel, SQL and other analytical platforms. Create scorecards and management information packs for operational meetings, quality committees, Board reports and commissioner reviews. Support the automation of reporting processes to improve efficiency and data quality. Ensure reporting outputs are user-friendly, accessible and focused on operational decision-making. Demand, Capacity & Workforce Planning Support demand and capacity modelling across urgent care services. Analyse trends in activity, patient demand, workforce utilisation and service performance. Produce forecasts to assist operational planning and resource management. Support winter planning, resilience planning and business continuity arrangements through data analysis and modelling. Work with operational managers to identify capacity constraints and workforce requirements. Service Improvement & Operational Support Identify service pressures, bottlenecks, inefficiencies and emerging risks. Support continuous improvement initiatives through the provision of analytical insight and evidence-based recommendations. Work collaboratively with operational and clinical leaders to evaluate service changes and improvement programmes. Support benchmarking activities against internal, regional and national performance indicators. Data Quality & Governance Ensure data accuracy, integrity and consistency across reporting systems. Support data validation processes and the investigation of data anomalies. Maintain robust reporting standards and documentation. Ensure compliance with data protection, information governance and NHS reporting requirements. Contribute to data audits and quality assurance activities. Continuous Improvement Support the development of reporting frameworks and performance management systems. Keep up to date with developments in data analytics, NHS reporting requirements and business intelligence tools. Contribute to service improvement projects and transformation initiatives. Undertake any other reasonable duties required to support service delivery. General Be an active member of the FedBucks Operations On-Call rota, providing senior operational advice and support for service incidents, capacity pressures, business continuity issues, and operational escalations as required. Carry out other duties and responsibilities commensurate with the grade of the post, as required to support service delivery, operational priorities and the wider needs of the organisation