Patient Advisor
| Company: | NHS Jobs |
|---|---|
| Salary: | £12.71 |
| Hours: | Full-time |
| Location: | Saltash, PL12 4BU |
| Job type: | Permanent |
| Posting date: | 19 Aug 2026 |
| Closing date: | 4 Sept 2026 |
Summary
Patient Interaction & Customer Service Greet patients and visitors in a friendly, courteous, and professional manner. Handle incoming telephone calls, emails, and online requests promptly. Provide accurate information regarding appointments, services, and procedures. Assist patients with queries, always ensuring confidentiality. De-escalate and manage patient concerns or complaints sensitively. Appointment Management Book, amend, and cancel patient appointments using the clinical system. Manage clinician schedules efficiently to maximise appointment availability. Support triage and signposting processes to direct patients to appropriate services (e.g., GP, nurse, pharmacist, or external services). Send appointment reminders and follow-up communications where required. Administrative Duties Maintain and update patient records accurately in line with data protection regulations. Process registration forms for new patients. Scan and file documentation into patient records. Handle incoming and outgoing post. Support repeat prescription requests in line with practice procedures. Patient Support & Navigation Guide patients through services available at the surgery and wider NHS services. Promote self-care and the use of online services (e.g., NHS App, online booking). Assist vulnerable patients with accessing care and services. Compliance & Confidentiality Always adhere to GDPR and patient confidentiality policies. Follow practice protocols and NHS guidelines. Ensure safeguarding procedures are followed where necessary. Team Working Work collaboratively with clinicians and administrative staff. Support colleagues during busy periods to maintain service quality. Participate in team meetings and training sessions.