Front of House Patient Advisor
| Company: | NHS Jobs |
|---|---|
| Salary: | £12.71 |
| Hours: | Full-time |
| Location: | Plymouth, PL7 1AD |
| Job type: | Permanent |
| Posting date: | 7 Aug 2026 |
| Closing date: | 28 Aug 2026 |
Summary
Patient/ Customer Care To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies. Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Ensure that excellent customer care is being delivered at all times Play an active role in the co-ordination, and review of patient surveys Offer solutions and actively listen to patients to resolve issues. Deal with complex and sensitive issues Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directed Other main duties include Operational duties Prescriptions Patient Registrations Facilities Other admin tasks Health and Safety Equality and diversity Governance Confidentiality Please see job description for further details.