Head of Operations


Company:	Royal College of Nursing
Salary:	£84,489 to £94,857 a year
Hours:	Full-time
Location:	Birmingham, B16 8PE
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	18 Aug 2026
Closing date:	17 Sept 2026

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Summary

As our Head of Operations for the West Midlands Region, you’ll bring energy, positivity and strong leadership to support and guide our local team. You’ll champion truly integrated working across the professional and trade union elements of the RCN, collaborating closely with colleagues across departments to ensure a seamless and high‑quality service for members.

As a core member of the Regional Management Team, you’ll play a vital role in shaping and delivering the region’s services. You’ll ensure that members receive exceptional advice, support and representation, while modelling inclusive leadership and driving our commitment to challenge discrimination wherever it occurs.

You’ll lead and develop our Senior RCN Officers and oversee the work and growth of our reps and activists. Working with fellow regional leaders, you’ll help drive member and activist recruitment, retention and engagement across the West Midlands.

Every day will bring new opportunities to support, coach and strengthen your team. While championing the needs of our existing members, you’ll also recognise the potential of new ones—bringing fresh ideas, insight and innovation to help us grow and extend our reach.

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