Receptionist
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Part-time |
| Location: | E20 1HZ |
| Job type: | Permanent |
| Posting date: | 17 Aug 2026 |
| Closing date: | 9 Oct 2026 |
Summary
Job Title: ReceptionistHourly Rate of Pay: £14.91Contract Type: PermanentType of Employment: Part TimeTotal Weekly Contractual Hours: 20Shift Description: One week from 7:00 AM & other week can be from 2:00 PMLocation: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ
The Receptionist is responsible for delivering a professional front‑of‑house service, ensuring all visitors, staff, and contractors receive a positive and efficient experience. The role supports daily building operations through effective communication, coordination, and administrative duties.
Key Responsibilities
-Front‑of‑house operations — Manage the reception desk, greet visitors, and provide a professional first point of contact.
-Visitor management — Register visitors, issue passes, maintain accurate logs, and follow security protocols.
-Call handling — Answer and direct incoming calls promptly and professionally.
-Email and enquiry management — Monitor the reception inbox, respond to queries, and escalate where required.
-Meeting room coordination — Manage bookings, prepare rooms, and support basic setup requirements.
-Contractor sign‑in — Ensure contractors follow site procedures, permits, and access rules.
-Post and deliveries — Receive, sort, and distribute mail and parcels.
-Administrative support — Assist with filing, data entry, documentation, and general office tasks.
-Customer service — Provide clear information, support staff queries, and maintain a welcoming environment.
-Building support — Report faults, liaise with engineering/security teams, and support daily operational needs.
Skills & Competencies
-Strong communication and interpersonal skills.
-Professional and confident front‑of‑house presence.
-Ability to multitask and manage a busy reception environment.
-Good organisational skills and attention to detail.
-Competent with Microsoft Office and visitor management systems.
-Customer‑focused approach with a positive attitude.
Experience & Qualifications
-Previous reception or front‑of‑house experience (essential).
-Experience in a corporate or facilities environment (desirable).
-Basic administrative experience.
-Security awareness and understanding of visitor protocols (advantageous).
Working Relationships
-Works closely with security, engineering, cleaning teams, and office management.
-Acts as the first point of contact for staff, visitors, and contractors.