Reception Supervisor
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | E20 1HZ |
| Job type: | Permanent |
| Posting date: | 17 Aug 2026 |
| Closing date: | 16 Sept 2026 |
Summary
Job Title: Reception SupervisorHourly Rate of Pay: £15.80Contract Type: PermanentType of Employment: Full TimeTotal Weekly Contractual Hours: 40Shift Description: 7:00 AM to & 7:00 PMLocation: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZWe are looking for a professional and highly organised Reception Supervisor to oversee front‑of‑house operations across both Main Reception and BEC Reception. This role requires strong leadership, excellent communication skills, and the ability to coordinate a multi‑site reception service while supporting the wider reception team as and when required.
Key Responsibilities
-Reception leadership — Supervise reception staff across Main Reception and BEC Reception, ensuring consistent service delivery and professional standards.
-Front‑of‑house coordination — Oversee visitor management, contractor sign‑in, and adherence to security protocols at both reception points.
-Team support — Provide additional support to the wider reception team as and when needed, including covering shifts, resolving issues, and assisting during busy periods.
-Training & development — Coach and mentor reception staff, ensuring processes are followed and service levels are maintained.
-Service quality monitoring — Review front‑of‑house performance, identify improvements, and escalate concerns where required.
-Meeting room oversight — Manage bookings, resolve conflicts, and ensure rooms are prepared to standard.
-Client and stakeholder communication — Act as the main point of contact for reception‑related queries and service improvements.
-Administrative management — Oversee documentation, reporting, and inbox management for both reception areas.
-Building support liaison — Work closely with security, engineering, and cleaning teams to support daily building operations.
Skills & Competencies
-Strong leadership and people‑management skills.
-Professional front‑of‑house presence with excellent communication.
-Ability to manage a multi‑site reception environment.
-High attention to detail and strong organisational skills.
-Competent with Microsoft Office and visitor management systems.
-Customer‑focused approach with a proactive attitude.
Experience & Qualifications
-Previous experience as a Reception Supervisor or Senior Receptionist (essential).
-Experience managing or supporting multiple reception areas (desirable).
-Strong understanding of visitor and contractor management processes.
-Experience supervising small teams or leading front‑of‑house operations.