UCC Receptionist


Company:	NHS Jobs
Salary:	£13.50
Hours:	Full-time
Location:	READING, RG1 5AN
Job type:	Contract
Posting date:	14 Aug 2026
Closing date:	1 Sept 2026

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Summary

The post holder will: Be a key member of the UCC service team, supporting the effective delivery of the service. Act as the first point of contact for patients arriving at the service, registering them in the clinical IT system (EMIS) and providing relevant information. Be responsible for the shared mailbox during operational hours, responding or directing queries appropriately and professionally. Respond professionally to all queries or direct the query to another member of the team, as appropriate. Keep accurate records of contacts with patients, whether in person or by telephone, updating patient records in EMIS with relevant information. Contact patients who have not arrived for their appointments. Create and send discharge summaries and other clinical documentation to patients own GP practices. Make outbound calls to GP practices and other health professionals, providing relevant information to ensure seamless handover to other services. Complete data entry and other related administrative tasks, for example, completing incident reports and updating contact information, following the relevant processes and guidelines. Escalate issues through appropriate channels, communicating clearly with clinicians and management to resolve problems in a timely and effective manner. Assisting with the preparation of audits and reports under the direction of the Admin Team Leader. Provide cover for other members of the team where required, working flexibly to meet operational objectives. Supporting and attending team meetings as needed. Be flexible and adaptable to meet the needs of the organisation. Any other task commensurate with the role as directed.

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