Patient Services Team Member


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Reading, RG4 7SS
Job type:	Permanent
Posting date:	12 Aug 2026
Closing date:	26 Aug 2026

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Summary

Patient Services Team Member Hours required 25 to 30 hours but full time would be considered Monday, Tuesday, Wednesday and Friday Job summary Balmore Park Surgery is a busy doctors surgery supporting nearly 21,000 patients. The Patient services team is the face of the surgery and first point of contact for our patients. Your main objective is answering incoming calls and digital request forms from patients needing appointment management, as well as assisting patients with general enquiries. Helping patients who attend the practice face to face with their enquiries. Responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. Primary key responsibilities The following are the core responsibilities of the Patient Services Team member. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system. Process telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the Clinical Administration Team Manage all queries as necessary in an efficient manner. Maintain a clean, tidy, effective working area at all times. Support all clinical staff with general tasks as requested. Work in accordance with GDPR guidelines. Additional adhoc tasks requested by clinical staff or management. Job Types: Full-time, Part-time, Permanent Benefits: Contributory Company pension scheme Free flu jabs On-site parking Sick pay Schedule: Monday to Friday Weekend availability

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