Activities & Wellbeing Co-ordinator (Customer Experience Lead)
| Company: | EQ Care Group |
|---|---|
| Salary: | £27,256 per annum |
| Hours: | Full-time |
| Location: | Greater Manchester, WN2 5TE |
| Job type: | Permanent |
| Posting date: | 13 Aug 2026 |
| Closing date: | 19 Sept 2026 |
Summary
Job Advert
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
£27,256 per annum
40 hours per week to include alternate weekends.
The Rowans, Bickershaw Lane, Bickershaw, Wigan, WN2 5TE.
Do you want to have fun and make peoples day every day?! Do you believe older people have so much to teach us and so much to give?
Do you understand that living with purpose is key to the lives of everyone? Are you great at helping people and enabling people to
feel special? Are you tech savvy and great at social media? Then we may have the role for you!
We’re looking for a creative, enthusiastic and caring Activities & Wellbeing Co-ordinator (Customer Experience Lead) to join our
team at The Rowans — an Outstanding-rated CQC care home where we’re passionate about creating exceptional experiences for the
people who live with us.
Responsibilities and Duties
* Planning meaningful activities, entertainment, celebrations and events.
* Creating experiences around residents’ interests, hobbies and life stories.
* Organising outings, gardening and community activities.
* Building relationships with local schools, community groups and organisations.
* Working with families to create a strong sense of belonging.
* Bringing our ‘Ohana’ ethos to life — making everyone feel valued and included all day, every day.
Skills, Qualifications and Abilities
* Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
* Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
* Community-Oriented: You value connections with the wider community and can engage others in meaningful ways.
* Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
* Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
* Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
The Care Home and Company
The Rowans opened in October 2023; a 66-bed nursing and dementia specialist care home in the heart of Wigan, combines modern
comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms,
spectacular communal areas, and beautiful gardens, The Rowans is a place to live well and thrive. We are looking for people to
join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at
home at The Rowans.
To find out more information about EQ Care, please visit our website: www.eqcare.org [http://www.eqcare.org]
Benefits of working at EQ Care
* ½ day off for your birthday
* 28 days’ annual leave (pro rata)
* Blue Light Discount Card
* Salary advance through Level
* Free meals on shift
* Contributory pension
* Learning & Development opportunities
* Team member rewards
* Refer a friend scheme – up to £500 (T&Cs apply)
Please note: EQ Care cannot provide sponsorship. Candidates must have valid right to work in the UK.
** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the
right to vary duties without notice
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