Advice Service Manager


Company:	Citizens Advice Derbyshire Districts
Salary:	£36,887
Hours:	Full-time
Location:	Ilkeston,, DE7 8DY
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	13 Aug 2026
Closing date:	6 Sept 2026

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Summary

About the role:

We're looking for highly motivated, committed and experienced individual to join our existing Management Team as an Advice Service Manager.

In this role you will take the lead on managing assigned advice services, projects and the staff working on these, as well as contributing to the running of our wider organisation and working in collaboration with Service Managers and Supervisors. You will be responsible for monitoring and improving the performance of the services, including oversight of KPIs and quality metrics.

We are looking for someone with strong and wide-ranging advice knowledge, an understanding of the holistic services offered by CADD, and the ability to thrive in a fast-paced environment. There is flexibility in this role which allows for some irregular shift patterns and remote or home working where appropriate, as well as travel to our offices when required.

We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.

Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that Citizens Advice Derbyshire Districts does not hold a sponsor licence.

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