Head of Systems Operations


Company:	NHS Jobs
Salary:	£79,504 - £91,609
Hours:	Full-time
Location:	Leicestershire, LE3 8RA
Job type:	Contract
Posting date:	13 Aug 2026
Closing date:	20 Aug 2026

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Summary

Provide senior operational leadership, oversight and assurance across the Cluster's Urgent and Emergency Care and operational portfolios. Lead the development and delivery of the Cluster Winter Plan, ensuring effective coordination of system responses during periods of increased pressure. Act as the primary operational liaison between the Cluster, NHS England, Integrated Care Boards, providers and wider system partners. Maintain strategic oversight of system performance, resilience, escalation management and operational risk. Provide expert operational advice and support to senior leaders, facilitating effective decision-making and problem resolution. Develop and maintain strong relationships across health and care organisations to support collaborative working and service improvement. Lead operational planning, policy implementation and service development initiatives that support system objectives and national priorities. Oversee operational reporting, intelligence and assurance processes to support performance management and situational awareness. Manage designated budgets, resources and staff, ensuring effective governance, accountability and delivery of objectives. Contribute to the development of long-term strategies, policies and approaches that improve operational resilience and urgent and emergency care services across the Cluster. Exercise significant judgement and autonomy in managing complex operational issues, often involving multiple organisations and competing priorities. Communicate and influence effectively with senior stakeholders, presenting complex information and supporting the delivery of change across the system.

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