Customer Service Advisor


Company:	Search Consultancy LTD
Salary:	£25,789 - £25,789
Hours:	Full-time
Location:	Knowsley, L34 4AR
Job type:	Permanent
Posting date:	11 Aug 2026
Closing date:	3 Sept 2026

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Summary

Customer Service Representative

Location: Prescot

Salary: £25,789 per annum

Hours: Monday to Friday, 9:00am - 5:00pm

Excellent company benefits

About the Role

We are working with a well-established manufacturing business based in Prescot who are looking to recruit a Customer Service Representative to join their friendly and supportive team. This is a full-time, office-based role offering stable working hours and a competitive salary.

The role is a mix of customer interaction via phone and email, supporting customers throughout the entire order lifecycle.

Key Responsibilities

Handling customer queries via telephone and email in a professional and timely manner

Processing customer orders accurately on internal systems

Managing order-related queries, including amendments, deliveries and lead times

Providing after-sales support and resolving any issues or concerns

Liaising with internal departments such as production, logistics and sales to ensure smooth order fulfilment

Maintaining accurate and up-to-date customer and order records

About You

Experience gained within a

call centre, retail, hospitality, or customer service environment

Confident communicator with strong telephone and email skills

Highly organised with strong attention to detail

Comfortable working with order management systems and standard office software (full training provided)

Customer-focused with a proactive and solutions-driven approach

What's on Offer

Salary of £25,789 per annum

28 days holiday per year (inclusive of bank holidays), increasing with length of service

Employer‑funded health cash plan

Employee "Above and Beyond" recognition awards

Free on‑site parking

Bupa employee wellbeing support

Excellent progression opportunities within the business

If you're coming from a call centre, retail or hospitality background and are looking to move into an office-based role with excellent work-life balance, we'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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