Triage Care Worker
| Company: | Home Support Matters |
|---|---|
| Salary: | £15.08 - £16.12 |
| Hours: | Full-time |
| Location: | NR30 2QF |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 6 Aug 2026 |
| Closing date: | 5 Sept 2026 |
Summary
Home Support Matters - Triage Care Worker
Are you an experienced and confident care professional who can make quick, effective decisions? We’re seeking skilled and compassionate care workers to join our team, delivering high-quality care during peak demand periods.
What You’ll Do
Play a critical role in supporting new customers integration, ensuring excellent standards of care from day one of a customer’s journey with HSM.
Your responsibilities will include:
• Providing short‑term care and support, focusing on new customer integration.
• Building strong rapport with customers and their families from the outset.
• Identifying risks, safeguarding concerns and any required interventions.
• Communicating clearly with branch teams, field care supervisors and other professionals.
• Ensuring accurate, timely documentation that meets regulatory standards.
• Representing Home Support Matters with professionalism, empathy and expertise.
What You’ll Bring
• Strong experience in care or support roles.
• Confidence in assessing needs and making informed decisions.
• Excellent communication and calm under pressure.
• Solid understanding of safeguarding and risk.
• A proactive, organised and professional approach.
• A Full UK Driving Licence and access to own vehicle with business insurance.
Minimum availability must include:
07:00 - 13:30 AND/OR 16:00 - 22:00
With a requirement to work every other weekend or every saturday/every sunday.
Why Join Us?
• £100 onboarding bonus (paid upon completion of first 100hrs of field-based care work)
• Flexible Working Options
Choose shifts that suit your lifestyle – zero-hours, guaranteed hours, or block shift contracts
• Full Training & Paid Induction
• 6 days paid induction at our Beccles branch
• Shadow shifts with experienced carers
• Earn your Care Certificate & NVQs – fully funded
Extra Perks Just for You
• Paid holiday
• Free uniform & full PPE
• Company mobile phone
• Refer-a-Friend bonus (£100 – T&Cs apply)
• Blue Light Card – enjoy discounts for you & your family
• Your Care GP Online Services
• 24/7 support via Norfolk Support Line
• Access to workplace mental health first aiders
• Supportive team culture.
• Ongoing training including PBS.
• Opportunity to develop your career in care
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