Temporary Accommodation Visiting Officer


Company:	London Borough of Bexley
Salary:	£32,535 - £33,987
Hours:	Full-time
Location:	Bexleyheath, DA6 7AT
Working pattern:	Hybrid - 1 day remote
Job type:	Permanent
Posting date:	6 Aug 2026
Closing date:	30 Aug 2026

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Summary

We are seeking an experienced and proactive housing professional with a strong understanding of homelessness, temporary accommodation, tenancy sustainment and welfare benefits. The successful candidate will be committed to supporting vulnerable households to achieve independent living and secure long term housing solutions. As the role involves frequent face to face engagement with residents across the borough, candidates must have access to reliable transport and be able to undertake multiple home and accommodation visits each day, often at short notice, responding flexibly to service demands and urgent customer needs.

You will be an energetic and an excellent communicator who works as part of a team that always seeks to understand first and create simple ways to keep people informed about things that are important to them.

You will apply huge personal integrity coupled with resilience to be part of a team that is known for delivering and keeping its promises.

You will act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.

You will be responsible for ensuring all landlords and tenants comply with their respective contractual agreements.

You will understand and keep up to date with local and national policies affected by legislation regarding welfare reforms and housing as well as changes in state benefits, landlord and tenant law and other relevant legislation and guidance relating to the service area.

You will liaise with colleagues within the team and the wider Housing Options service to provide a stream lined and seamless service to customers in temporary accommodation to ensure a smooth transition into the private rented sector or social housing.

Please note that the successful candidate will be required to be office based at least 2 days each week when not on the road.

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