Food service assistant HMP Altcourse
| Company: | Sodexo Ltd |
|---|---|
| Salary: | £20,982 - £20,982 |
| Hours: | Full-time |
| Location: | Liverpool, SW1A 1AA |
| Job type: | Permanent |
| Posting date: | 5 Aug 2026 |
| Closing date: | 3 Sept 2026 |
Summary
Food Service Assistant (30 Hours per Week)
Location: HMP Altcourse, Liverpool
Department: Facilities Management (On-Site Services)
Join Our Team
We are looking for a friendly, reliable, and customer-focused
Food Service Assistant to join our Facilities Management team at
HMP Altcourse. This is an excellent opportunity for someone who enjoys working in a fast-paced catering environment and takes pride in delivering outstanding customer service.
As a Coffee Shop Assistant, you will play a key role in the day-to-day operation of the visits coffee shop, ensuring customers receive a welcoming experience while maintaining the highest standards of food safety, hygiene, and security.
HMP Altcourse serves the courts of Merseyside and the wider North West, maintaining strong community links with a clear focus on rehabilitation and resettlement. We provide high‑quality services that support individuals to make positive changes, offering a wide range of education, training and work opportunities to help residents develop practical, work‑ready skills. Our commitment to reducing reoffending continues beyond custody through community partnerships that support people on release. The prison includes multiple residential units, a healthcare centre, gym, library, workshops, visits hall, chaplaincy and kitchen.
What You'll Do
Key Responsibilities
- Serve hot and cold food and beverages to customers.
- Deliver excellent customer service at all times.
- Prepare and stock the coffee shop in line with company planograms.
- Collect stock from the main kitchen and replenish supplies as required.
- Heat food and beverages ready for service.
- Complete food safety documentation, including temperature records and food journals.
- Follow HACCP, health and safety, and food hygiene procedures.
- Rotate stock effectively to minimise waste.
- Assist within the staff restaurant and support special events when required.
- Carry out cleaning duties and complete opening and closing checks.
- Secure the coffee shop at the start and end of service.
- Operate the till accurately, process transactions, and balance cash at the end of shift.
- Manage waste and recycling in accordance with company procedures.
- Handle customer queries and complaints professionally.
What We're Looking For
Essential Skills & Experience
- Experience operating a cash till and handling cash transactions.
- Ability to count, balance cash, and provide correct change.
- Basic understanding of food hygiene and food safety practices.
- Strong customer service skills.
- Ability to work effectively as part of a team.
- Commitment to following health and safety procedures.
- Willingness to work within a prison environment and interact appropriately with prisoners.
- Reliable, professional, and security conscious.
Desirable
- Ability to work independently and use your own initiative.
- Previous experience in a café, coffee shop, retail, or catering environment.
Please see attached job description for further information regarding the role requirements
Additional Information
- 30-hour contract.
- Based on-site at
- Flexibility may be required to cover holidays, absences, and special events.
- Uniform provided
HMP Altcourse, Liverpool.
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today!
About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.