Data and Performance Manager


Company:	ISS Facilities Services
Salary:	Not specified
Hours:	Full-time
Location:	Birmingham, B37 7YN
Working pattern:	On-site
Job type:	Permanent
Posting date:	5 Aug 2026
Closing date:	4 Sept 2026

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Summary

Contract: Government

Location: Birmingham, B37 7YN - hybrid

Hours of work: 40

Contract Type: Permanent

We are seeking a Performance and Data Manager to lead the development, management, and continuous improvement of contract performance, reporting, and data analysis.

This role is responsible for ensuring high-quality, accurate, and timely data is available to support strategic decision-making, service improvement, and organisational performance.

Job Description

We are looking for a collaborative and analytical professional who can help embed a data-driven culture, improve data quality, and deliver actionable insights that enhance operational effectiveness and outcomes across the contract.

Key Responsibilities

Develop and maintain regular operational performance reports across the contract.

Monitor performance trends, identifying risks, issues, and opportunities for improvement.

Produce performance reports for senior leadership, boards, and stakeholders.

Conduct advanced data analysis and translate complex findings into clear, actionable insights.

Oversee data collection, validation, governance, and work order reconciliation activities.

Manage and optimise data systems, reporting tools, dashboards, and CAFM integrations.

Collaborate with internal and external stakeholders to understand reporting requirements and provide expert data advice.

Promote best practice in data literacy, performance management, and continuous service improvement.

Professional and Personal Competencies/Qualifications

Experience of MAS.

Advanced Excel skills.

Strong data analysis skills with excellent attention to detail.

Proven experience in performance management, data analysis, or business intelligence.

Experience working with KPIs, targets, and performance frameworks.

Strong stakeholder management and communication skills.

Ability to interpret complex datasets and present findings to a range of audiences.

API integration experience.

CAFM and Facilities Management (FM) experience.

Power BI experience.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.